This position handles support functions from VZW Indirect, Direct, and Internet sales channels. The Sr. representative position is responsible for handling inbound calls related to activations from consumer and indirect/direct channels. Activations support will consist of walking agents and consumers through the process of activating their device, walking them through the ESC IVR, and completing WFG and returns for agents. Account maintenance consists of assisting agents nationally when an account needs updating on a SSN/Fed Tax ID, or contract end date, reserving MTN’s in eTNI, and updating exceptions for I-Dial requests. Other responsibilities include processing internet, MSO, and Iconic portal fall out orders while also handling customer email inquiries related to internet/extranet orders.

The position’s emphasis will be on the understanding and following operational procedures for the Indirect, Direct, and internet sales channels while providing excellent and accurate support to these channels. This position requires the interaction between all sales channels including Direct, Indirect, and Telesales.

This position requires a high level of detail orientation with a high level of accuracy and proficiency in reviewing credit reports, risk assessment, and a strong knowledge of our website, Understanding of consumer lending practices and governing laws including the Fair Credit Reporting Act is necessary.

Night, weekend and holiday hours will be required.

Must be a current CORe representative.


Must be a current CORe representative.
High school Diploma – Required – College Degree preferred.
Excellent verbal and written communication skills.
Able to work independently
Strong interpersonal skills
Knowledge of Verizon Wireless systems
Knowledge of VZW Products & Services
Detail oriented with a high level of accuracy.
Understanding of consumer and commercial lending practices and governing laws including the Fair Credit Reporting Act.
Strong negotiation and analytical skills.
Ability to multi-task
Friendly, positive attitude
Energized by change

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

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