This Specialist position is in the Data Services Provisioning Center in the Ashburn, VA based SES/MPLS Provisioning and Maintenance Center. This team is responsible for configuration, testing, and trouble shooting of all Layer 2 customer facing circuits being added to the Verizon SES network. The selected candidate will be responsible for configuration, test, turn-up and troubleshooting of customer facing switched circuits. Activities will include the, but, are not limited to following:

- Verify documentation and configuration for new & existing Layer 2 orders (EVCs)

- Verify support system configuration for new EVC circuits

- Verify configuration for new & Existing EVC circuits

- Verify connectivity and routing for new & existing EVC orders across MPLS backbone

- Resolve issues discovered during verification processes

- Perform comparative analysis of configurations on all new EVC fallout using established templates to ensure adherence to standard

- Perform necessary corrections to EVC configurations as necessary

- Ensure full connectivity to infrastructure and/or customer devices (NIDs, Switches, CPE).

- Work with various other departments to ensure all system additions are completed within given timeframe.

- Take customer calls to ensure EVC configured & tested to ordered service

- Take customer calls to resolve out of service conditions or degrading service

- Monitor EVC and call center SLAs as outlined in both internal and external metrics/communications


Required Skills/Experience:

- Ability to work overnight/3rd shift within a 24x7x365 operations center

- Minimum 2 years experience working in Operations supporting Switched Ethernet & IP services

- Cisco Certification (i.e. CCNA, CCNP) or equivalent job experience

- Experience with Switch configuration & Provisioning (Cisco 6509/7609/ASR9912, ALU 7450/9450)

- MPLS experience

- Call center experience

- Bachelors Degree preferred or equivalent experience.

Desired Skills/Experience:

- Strong oral and written communication skills

- Project management experience

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.