Customer Services Representative - Financial Services

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Responsibilities

Customer Financial Services (CFS) 800 Line - Representative Charleston

 

In this position, you would work in a fast-paced, intense, results-oriented call center environment.  Your main responsibilities would be to handle heavy inbound and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention.  Each representative handles 100+ inbound and outbound calls per day.

 

Our call center hours are 7:00 a.m. – 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays.  Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business.

 

Qualifications

 

Potential Candidates Qualifications:               

  • Associate’s degree or equivalent work experience
  • Call center, customer service or collections experience preferred but not required
  • Hospitality, Retail and Banking experience will be considered
  • Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills
  • Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues.
  • Strong interpersonal and communication skills
  • Be comfortable multi-tasking; using a computer terminal to gather and research information
  • Ability to work between 5pm – 9pm, Monday thru Friday

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.
 

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