Job Description


Verizon platform IT development team is looking for a self motivated, experienced BMC Remedy IT Service management application expert who can diligently help in technically and architecturally driving all critical Remedy application development and upgrade projects. The candidate should be responsible for guiding the entire lifecycle of application development and is required to interact with multiple stake holders in the business to influence and get the buy in related to development requirements and design/solution.

Candidate is expected to provide technical and architectural leadership to the development team in terms of design, architecture, processes, methodology, tools and frameworks.

This position requires a collaborative approach in a matrix organization and the individual must be creative, team-oriented, technology savvy, able to lead large cross-functional teams, and drive to produce results.

  • Responsibility:
    • Provides Subject Matter Expertise (SME) on BMC Remedy ITSM application, ITIL processes and other ITSM applications
    • Apply broad expertise or unique technical/industry knowledge in solving problems that are unique
    • Lead and work on complex projects by collaborating with other cross functional groups as required.
    • Demonstrate leadership in enabling the development to perform at the next level
    • Should mentor the team on technical aspects
  • Collaboration:
    • Work and communicate effectively with the team and across functions
    • Should be able to work with limited supervision, set priorities and drive results
    • Provided guidance on technical aspects to the team members


  • Education & Experience:
    • A minimum of 7 to 8 years of experience in IT development and support
    • A Bachelor of Engineering in Electronics/Electrical Engineering/Computer Science/Communications or equivalent
    • Knowledge of software development life cycle practices, including Agile (e.g. Scrum), Waterfall, and Incremental
    • Should have completed multiple, complex technical projects related to Cloud and Security
  • Technical skills:


  • Mandatory expert level experience in developing BMC Remedy application solution
  • Mandatory expert level experience in understanding the end to end BMC Remedy application architecture
  • Mandatory expert level expertise in PL/SQL development – Certification is added advantage
  • Expert knowledge of development methodology and configuration software management tools and processes.
  • Expert level Application Architecture concepts with knowledge about High Availability
  • Experienced in Java or .Net application programming – Good to have
  • Application extensions and middleware experience – Good to have