Responsibilities

The applicant will be responsible for reviewing electronic federal contract deliverables, by liaising between IT and end user organizations

From a quality assurance perspective, functions of this role include:

  • Auditing GSA contractual deliverables generated by IT systems to ensure contract guidelines are met
  • Opening and managing trouble tickets assigned to IT for deliverables requiring content corrections
  • Highlighting root cause issues and working with design teams to address long term fixes
  • Analyzing ongoing issues and user errors to drive new development, defect resolution, and user training
  • Determining and implementing process improvements to improve review efficiencies

From a production support perspective, this role includes:

  • Working with the IT organization to analyze root cause of failed orders
  • Driving long term defect analysis and resolution
  • Managing necessary steps to reflow orders to mitigate short term issues
  • Documenting reusable processes for future issue resolution
  • Creating/delivering training to prevent issues caused by user errors to improve future order success.

Qualifications

Candidate must:

  • Have some understanding of Verizon's transport, IP and application layer products and services
  • Have some experience with IT system development lifecycles and system architectures
  • Have some experience with SQL and database structures
  • Have a bachelor’s degree or equivalent
  • Have excellent interpersonal skills
  • Be extremely competent in Microsoft products, especially Excel
  • Be creative, analytical, organized, detail-oriented, team-focused, and autonomous

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.