OnCue Tele-Sales Supervisor
- Santa Clara, CA - United States
- Customer Service/Client Care - Full-Time
- Job # 363008
OnCue, a Verizon company in Santa Clara, California, is in search for a Tele-sales Supervisor. This is a leadership role on our customer sales, support and care team and reports directly to the manager of phone sales. If you’ve ever wanted to have the opportunity to do it right from the beginning, then you should read this posting! We need an amazing person who will enjoy leading a sales and customer support team of high energy, passionate people focused on delivering an effortless and frictionless customer experience. The successful candidate will play a key role in the creation of a ‘beyond parity’ culture through people, process and technology development. This is an opportunity of a lifetime for the right person!
This Supervisor role will be responsible for leading, developing, and coaching a core team of customer-facing Audience Care Representatives (ACRs) who are charged with delivering the ultimate customer experience. The team will use an advanced Agent Console (an evolved Customer Relations Management suite) that allows representatives to serve the Audience member in whatever channel (phone, web, chat, social) the Audience member chooses. This leader is responsible to ensure that the ACR team has the autonomy, mastery and purpose needed to deliver to our vision, including coaching to success, developing sales skills, being available and flexible to assist them through any challenges, and being a role model to support the culture it takes to do it right. The culture will be very progressive while the work environment will be safe, and diverse. This Supervisor will be encouraged to take risks and to be innovative in their approach to delivering an exceptional customer experience through their team members.
Equal Employment Opportunity