This job is suitable for an experienced CCNA/CCNP (Voice), CCNA/CCNP/CCIE (Router/Switch), or equivalent experience in the networking field. Technical expertise in the area of managed VoIP and Data networking infrastructure services and security.

Knowledge requirement of VoIP Dial-Plan Fundamentals, Dial-Peers, Route Patterns, etc. Ability to troubleshoot VoIP call issues using DNA and RTMT. Must understand general information regarding SIP Trunks, Gateways, Device Pools, CSS, and Gatekeepers.

Candidate should have overall experience in support of large enterprise networks with understanding of the design, build, and operational functions of complex IP enviroments from the physical installation to the finished network.

Work Environment: 24x7, fast paced support of complex customer networks.
Shift: Applicant must be available to work any shift. 


  • Minimum of 3 years of experience as a Voice Engineer or equivalent experience in the networking field
  • Level of experience: CCNA (CCNP)
  • VoIP network troubleshooting
  • Data network troubleshooting
  • LAN/WAN support

Additional Skills/Experience:

  • Firewall Support (ASA, PIX, Juniper, Checkpoint, Fortigate)
  • Cisco Security Manager (CSM) IPS / IDS support
  • Cisco UCS
  • Cisco Nexus 5k
  • Cisco ASR 1k

This is a 24/7 support organization and candidate has to be available to work any shift

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.