System Performance Engineer
- Springfield, IL - United States
- Network - Full-Time
- Job # 363627
The primary purpose of the System Performance Engineer is to coordinate RF performance activities for a designated zone in the network. This includes the monitoring and analysis of system/site/sector statistics, diagnostic monitor outputs, customer trouble tickets, employee trouble tickets and information from other departments; detection and correction of performance problems; adjustment and documentation of RF parameter settings, completion and analysis of drive tests; verification of new software loads and other network reconfigurations and upgrades; and the specification and acceptance of antenna, cell site, and DAS modifications / additions / deletions. The System Performance Engineer is accountable for meeting or exceeding the established RF performance criteria for the specific zone. This engineer will be responsible a cluster of cells in the Central Illinois market, job location will be in Springfield IL.
Monitor and meet System Performance goals including VoLTE Ineffective Attempts and VoLTE Lost Calls, SEER, CDMA Ineffective Attempts and CDMA Lost Calls, Failed Connection Attempts and Dropped Connections for EVDO, and RRC Set Up Failures and Bearer Drops in LTE networks. Optimization and project management of problem areas in order to improve performance and/or capacity through the use of field changeable parameters or base station reconfiguration:
Perform all RF Performance activities required to support the network build program (new cells, EVDO, CDMA and LTE carrier additions etc.).
Analyze baseline, Nielsen, Root Metrics results and implement solutions for improving those results.
Monitor network performance (using SMS alerts, Real Time Tools, stats reports) and respond to system problems. Implement corrective actions in a timely manner.
Support the team in responding to all customer and employee trouble tickets:
Support the team to respond to interference cases:
Support in-building and special event coverage as requested by Sales, Marketing and Public Relations:
Provide input to Traffic and Fixed Network on capacity requirements
Conduct drive testing, analyze drive data results and monitor stats for new site integration, system optimization, and activation.
Coordinate with RF Engineering in designing and deploying channel elements and carrier additions to prevent system blocking and support network growth. Support adding network equipment and performance monitoring for special events.
Work closely with Operations Group, Vendor, and Design Engineers to troubleshoot network and hardware issues.
Review all aspects of job functions and recommend new procedures, programs, or test tools to enable greater job productivity.
Interface with project manager, real estate, construction, switch/field operations, engineering, sales, marketing, finance and legal to assure that Verizon Wireless’s network quality and financial objectives are met
Develop expertise in the following areas:
Urban, suburban, and rural RF optimization
b) small cells
g) diagnostic monitors
h) other RF related devices, topics or tools
Perform monthly store visits for assigned offices and record feedback.
Required - driver’s license and good driving record.
Equal Employment Opportunity