Customer Service Representative - Call Center - Lincoln NE

Responsibilities

 

Job Expectations:

We’re looking for individuals who have a knack for solving tough problems and focus on delivering exceptional customer service to join our team at the Verizon Wireless Call Center in Lincoln, NE.

  • Dedicated to delivering a world class customer experience
  • Comfortable working within a fast-paced environment; high inbound call volume, multitasking
  • Resolve customer issues regarding billing, products, services
  • Use multiple online resources and computer systems to solve customer problems
  • Provide basic troubleshooting on service and equipment issues
  • Provide wireless solutions to best suit the needs of the customer
  • Adapt to changes at work
  • Adhere to structured schedules and shifts
  • Maintain a positive and professional attitude while communicating effectively with customers over the phone

$1,000 Sign On Bonus

Relocation package available to those that qualify

Benefits starting day one:

  • $13.46 per hour ($28,000 per year) with 10% shift differential for shifts starting after 2pm (resulting in $14.80 per hour) and 35% shift differential pay on Sundays (resulting in $18.17 per hour)
  • Medical, dental, vision and prescription coverage
  • 401(k) plan with a company match up to 6%
  • Employee discount on services and devices
  • Tuition assistance up to $8,000 per year
  • Paid vacation days
  • Unlimited career progression opportunities
  • Continuous training and development
  • Annual Bonus Program, plus many more!

Responsibilities

With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, youll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, you'll deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer base. Through it all, your ability to form a trusted bond, listen attentively and respond to their inquiries will make you the critical touch point between Verizon and our valued customers.

Qualifications


Required:

  • High School Diploma or GED
  • 12 months of Customer Service related experience or an Associate’s Degree or higher
  • Passion for helping people
  • A desire to start your career with a company that’s building the future of technology
  • Excellent over the phone customer service capability
  • Ability to multitask using several online resources and computer systems
  • Must be able to work nights, days, weekends, and holidays
  • Ongoing desire to learn and excel
  • Positive attitude and highly motivated

Qualifications

If you have a passion for people, previous customer service experience and preferably an Associates Degree or higher, discover how you can build your career with a company thats building the future of technology. Learn more about the Customer Specialist career that sparks your interest and apply today.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.