Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
Verizon SignIn Alerts

FiOS Internet


Shopping online, using email, or surfing the Internet shouldn't leave you feeling vulnerable to virus attacks, identity theft or other security breaches. In fact, most Internet security issues are easily preventable and only require a few updates to your computer.


Bookmark this site and return frequently for more information on how Verizon is keeping you safe online.


Internet Security Checklist


Whether you are just setting up your computer or need to update your computer's security settings, these tips will cut down the likelihood that a security attack will affect you.


Figure Depicting a checkboxComputer and virus protection Figure Depicting a checkboxEmail protection
Figure Depicting a checkboxIdentity protection
Figure Depicting a checkboxRouter protection
  • There is potential security risk to many popular models of home routers; especially routers that are not protected by a strong password.
Learn more: Router Security Update page.


Other resources to keep you and your family safe online:
Online Safety - Verizon Communications Online Safety - National Cyber Security Alliance (NCSA)



Verizon Security Products


Verizon Internet Security Suite (VISS)
  • VISS helps protect your computer from hackers, viruses, spyware, and other threats. VISS is available as a single package, which protects one computer, or a network package, which protects up to three computers.
Parental Controls

  • Verizon Parental Controls: Block access to certain websites and choose who can use the Internet and when. learn more or Download Now.
  • VISS Family Protection: Protects children of all ages from exposure to inappropriate content, social networking risks, strangers, and other threats. Learn More
Spam Detector

  • Catch unsolicited emails sent to your email account. Automatically deletes or moves spam email to your SPAM Detector folder. Learn more about Spam Detector


Fix a Security Issue



  • My software programs are taking longer to start
  • Pop-up advertisements are appearing.
  • My Internet home page was changed.
  • Take Action against Spyware
  • People receive email I didn't send.
  • Unusual messages display on my monitor
  • My computer performance is slow
  • Take Action against Viruses

Identity Protection


Parental Controls

Wireless Networks


Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services


Watch Fios