Verizon Online Password Reset
If you forget your password, you can reset it using the Password Reset tool. This tool requires that you answer your secret question, and then create a new password.
Access to your primary account is guarded by a password. This password is in place to protect any and all information you have stored with Verizon Online. Do not give your password out.
Password change tips
for personalized, convenient support
Many equipment problems can be fixed in less than
Make sure your equipment is plugged in and that the power is working in the rest of your house