Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
Verizon SignIn Alerts

FiOS Internet

If you are having trouble sending or receiving email using your email software (Windows Vista Mail, Outlook, or Outlook Express), you might try switching your outbound email server port from 25 to 587.


Most common email viruses are sent using port 25 to infect computers. Often times the user never knows their computer has been infected. In order to protect our customers, Verizon has turned off the ability to send email using port 25 for all users other than those using a email address.

More Information on this change, visit the port 25 information page.


Show me more email troubleshooting Help Topics.

Privacy SettingsAccept CookiesAccept Cookies
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services


Watch Fios