If you are having trouble sending or receiving email using your email software (Windows Vista Mail, Outlook, or Outlook Express), you might try switching your outbound email server port from 25 to 587.
Most common email viruses are sent using port 25 to infect computers. Often times the user never knows their computer has been infected. In order to protect our customers, Verizon has turned off the ability to send email using port 25 for all users other than those using a @verizon.net email address.
- If you want an automated solution to your email issues, you can download and install Verizon In-Home Agent . This software will diagnose and fix the issue automatically.
- If you want step-by-step instructions, visit change my port settings to 587 now.
More Information on this change, visit the port 25 information page.
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