Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

FiOS Internet



 Verizon 9100VM router troubleshooting chart LED States and Descriptions

Front Panel LEDs

LEDStateDescription
POWERSolid GreenPower is On
Flashing GreenRouter is performing POST.
Solid RedRouter failed POST (Power On Self Test) or Device Malfunction.
Note: The Power LED should be red no longer than two seconds after the power on self test passes.
OFFPower is OFF.
BROADBANDSolid GreenVDSL2 link established.
Flashing GreenVDSL2 attempting to synchronize
Solid RedRouter failed to synchronize
OFFRouter power is OFF or no VDSL2 signal detected.
INTERNETSolid GreenInternet link established. VDSL2 link is Up, and the Router has a WAN IP address from IPCP or DHCP; or a static IP is configured; or PPP negotiation has successfully completed (if used) and no traffic is detected.
Flashing GreenIP connection established and IP Traffic is passing through device (in either direction). Note: If the IP or PPP session is dropped due to an idle timeout, the light will remain solid green, if a VDSL2 connection is still present. If the session is dropped for any other reason, the light is turned OFF. The light will turn red when it attempts to reconnect and DHCP or PPP fails.
Solid AmberRouter has attempted and failed to establish IP connectivity (no DHCP response, no PPP response, PPP authentication failed, no IP address from IPCP, etc.).
OFFRouter power is OFF; or Router is performing POST; or Router is in Bridge Mode; or Router has not attempted Internet connectivity.
WIRELESS SETUPSolid GreenWireless link established.
Flashing GreenWireless LAN activity is present (traffic in either direction). IP connection established and IP traffic is passing through device (in either direction). Note: If the IP or PPP session is dropped due to an idle timeout, the light will remain solid green, if a VDSL2 connection is still present. If the session is dropped for any other reason, the light is turned OFF. The light will turn red when it attempts to reconnect and DHCP or PPP fails.
OFFRouter power is OFF; no wireless link; or wireless Easy Config not active.
1,2,3,4 (Ethernet LAN)Solid GreenPowered device is connected to the associated port.
Flashing Green10/100 Base-T LAN activity is present (traffic in either direction).
OFFRouter power is OFF, or no cable or no powered device is connected to the associated port.
COAXSolid GreenA physical connection has been established.
Flashing GreenActivity is present on the Coax link.
OFFRouter power is OFF.
WIRELESSSolid GreenWireless link established.
Flashing GreenWireless LAN activity is present (traffic in either direction). IP connection established and IP traffic is passing through device (in either direction). Note: If the IP or PPP session is dropped due to an idle timeout, the light will remain solid green, if a VDSL2 connection is still present. If the session is dropped for any other reason, the light is turned OFF. The light will turn red when it attempts to reconnect and DHCP or PPP fails).
Solid RedDevice attempted to become IP connected and failed (no DHCP response, no PPP response, PPP authentication failed, no IP address from IPCP, etc.).
OFFRouter power is OFF or No wireless link.


Rear Panel LEDs

POWERSolid GreenRouter power is ON.
OFFRouter power is OFF.
Solid RedPOST (Power On Self Test), Failure (not bootable) or Device Malfunction. Note: The Power LED should be red no longer than two seconds after the power on self test passes.
Left Ethernet LEDSolid Green100 Mbps link established.
Flashing GreenLAN activity at 100 Mbps (traffic in either direction).
OFFNo 100 Mbps link.
Right Ethernet LEDSolid Green10 Mbps link established.
Flashing Green LAN activity at 10 Mbps (traffic in either direction).
OFFNo 10 Mbps link.






Privacy SettingsAccept CookiesAccept Cookies
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411