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  • Voice Mail & Calling Features User Guides

    Voice Mail Access Number

    Home Voice Mail / OnePoint Voice Mail Access Number
    Retrieve your Home Voice Mail Access Number

    Fios Digital Voice Mail Access Number
    Customers in CT, DC, DE, MA, MD, NJ, NY, PA, RI, and VA: your Voice Mail Access Number is 1.888.2FIOSVM (1.888.234.6786).


    Voice Mail User Guides

    User Guides for Home Voice Mail and OnePoint Voice Mail
    Connecticut, Massachusetts, New York and Rhode Island
    English (PDF) | Spanish (PDF)

    Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania and Virginia
    English (PDF) | Spanish (PDF)
    Fios Digital Voice Mail User Guide

    Calling Features User Guides

    Learn more about Verizon Home Phone calling features in the User Guide available in English, Spanish, Chinese Simplified (简体字), or Traditional (繁體字). The guide contains information on how-to-use about the following products:
    Anonymous Call Rejection
    Additional Lines
    Busy Redial
    Call Block
    Call Forwarding
    Call Forwarding Busy Line/Don't Answer (Fixed and Variable Options)
    Call Gate
    Call Intercept
    Call Trace
    Call Waiting, Cancel Call Waiting and Talking Call Waiting
    Caller ID
    Call Waiting ID
    Call Waiting ID Deluxe
    Distinctive Ring
    Do Not Disturb
    Home Intercom
    Intercom Extra
    Per Call Blocking
    Per Line Blocking/All Call Blocking (NY/CT)
    Priority Call
    Select Call Forwarding
    Speed Dialing
    Three-Way Calling
    Ultra Forward
    Note The products listed in the Guide may not be available in all areas.

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