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Customers with Disabilities

Verizon is committed to providing the greatest range of communication capabilities to all of our customers. Our mission is to provide the highest quality of service and sensitivity to our customers with disabilities by empowering them with accessible telecommunications products and services.

Telecommunications Relay Services

For all states access number 711 is available


TRS - Telecommunications Relay Service

This service links persons using a standard voice telephone with persons using a text telephone (TTY). It enables telephone conversations between people with and without hearing or speech disabilities.

STS - Speech to Speech

Speech-to-Speech is a new kind of TRS that allows persons with severe speech disability to speak on the telephone, to be heard by the person being called and, with the assistance of a trained communications assistant relaying the conversation, to be understood.

Alternate Bill Formats

Large print and Braille bills are available upon request. Please contact your local Customer Service Center.

Calling Features

Verizon offers a variety of Phone service calling features to help you control and manage calls. From identifying callers before you answer a call to allowing for quick and easy storage and retrieval of phone numbers, calling feature help you stay connected. See all Calling Features

Customers with Disabilities Contact Information

For questions related to Verizon's products and service for customers with disabilities please contact the following:

East: Conn, DE, DC, MA, MD, ME, NH, NJ, NY, RI, VA, VT, WV

Telephone Numbers Hours of Operation Email Address Mailing Address
800-974-6006 (Voice and TTY)
508-624-7645 (Fax)
Monday - Friday
8:30 am - 5:00 pm VCCD
P.O.Box 848
Marlboro MA 01752

West: CA, FL, TX

Telephone Numbers Hours of Operation Email Address
800-974-6006 (Voice and TTY)
Monday - Friday
8:30 am - 5:00 pm


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