Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
Verizon SignIn Alerts

High Speed Internet

I can't receive email.
  1. First, check to see if you have an active Internet connection by opening a Web page.

  2. When you know you have an active Internet connection, check your email software setup. The incoming POP3 server should be set to

  3. Verify that your user name and password are entered correctly in your email software
NOTE: Verizon Online utilizes Spam Blocking technology to filter your email from messages that are considered a security threat. Learn more about Verizon practices relative to the filtering of email sent to email customers.
See Also: Email error messages
What are my email settings?
Messages that are sent to me are being returned to sender.
I can't send email.
Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=23472,16728,23513;;SeeAlsoLinks=16867,16910,16864,16844
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services


Watch Fios