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Help with a Service Outage
Where can I get information from Verizon if there is a service outage in my neighborhood?
I am having a service issue but I’m not sure if it’s caused by an outage in my area
Regardless of which option you choose, you can do things like automatically test your phone line, reset a Set-Top Box and more. The options available will depend on the Verizon services you have.
If you don’t have In-Home Agent on your computer, you can download it online:
How do I report an outage?
Your Battery Backup Unit (BBU) provides power for Voice services for up to 8 hours if an active battery is inserted into the unit. To reset your equipment, you can follow the Verizon Troubleshooter wizard or follow the online instructions.
How do I report a downed telephone pole or telephone lines?
If you have a downed telephone line in your area, please report it to Verizon Repair at 1-800-VERIZON (1-800-837-4966). For your own safety do not touch or move the downed line as power lines can be confused with phone or cable connections.