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High Speed Internet

How can I reset my Westell VersaLink 7500 gateway to its factory settings? You may be instructed by a Verizon technical support person to reset your gateway in order to clear any existing properties. You may also have to reset your gateway to the factory defaults if you have forgotten your gateway user name or password.

  • Note: Resetting your router to the factory defaults not only changes your router user name and password to the factory default values, but it also deletes all your home network settings. This includes the SSID and network encryption key. After you reset your router to the factory defaults, your home network won't be accessible until you reconfigure your router and all your network devices to use the same SSID and encryption key.
To reset your VersaLink 7500 gateway to the factory settings:

  1. Hold the reset button on the back panel of the VersaLink 7500 gateway for 30 seconds.
    • All your settings will be lost including network encryption information and any SSID information you have entered.
    • The gateway user name and password will revert to the default of Admin as the user name and Password as the password.

    Figure depicting back panel of VersaLink 7500 gateway

  2. Your VersaLink 7500 gateway is now using the default settings for the network configuration. This includes the default SSID and  network encryption key. You must re-configure your VersaLink gateway to match your previous settings that were assigned to all other devices on your wireless network. Otherwise, no other network devices will be recognized.

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