You may be instructed by a Verizon technical support person to reset your gateway in order to clear any existing properties. You may also have to reset your gateway to the default settings if you have forgotten your router user name or password.
Note: Resetting your gateway to the default settings not only changes your router user name and password to the default values, but it also deletes all your home network settings. This includes the SSID and network encryption key. After you reset your router to the default settings, your home network won't be accessible until you reconfigure your router and all your network devices to use the same SSID and encryption key.
To reset your Actiontec GT704WG gateway to the default settings:
With the power on (Power LED on front panel should be lit green), use the pointed end of a paper clip to press and hold the Reset button for 30 seconds.
Release the Reset button. The Actiontec gateway should reboot itself.
Wait 15 seconds before resuming setup.
Your Actiontec GT704WG gateway is now using the default settings for the network configuration. This includes the default SSID and WEP encryption key. You must re-configure your Actiontec GT704WG gateway to match your previous settings that were assigned to all the other devices on your wireless network. Otherwise, no other network devices will be recognized.