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  • Verizon Unlawful Call Center

      The Verizon Unlawful Call Center (UCC) specializes in calls that fall into one of the categories listed below. To use the services of the UCC, you must be willing to take legal actions against the caller.

    Examples of unlawful calls:
    • Threat to Life (yours or someone else's)
    • Bomb Threats
    • Bodily Harm
    • Excessive Obscene or Harassing Calls (The definition of excessive varies by state but generally means more than two to five calls.)
    • Kidnapping
    Verizon regularly works with Law Enforcement agencies to resolve unlawful call complaints. The Law Enforcement agency investigates all calls involving bodily harm, bomb threats and kidnapping.

    Unwanted Calls are usually not against the law and typically include:
    • Fax calls
    • Hang-up calls
    • Computer calls
    • Solicitation calls
    • Robocalls
    • Telemarketing calls
    • Debt collection calls
    • Obscene or Harassing Calls*
    *If calls of this nature are deemed excessive, and you are willing to prosecute, we will handle as an unlawful call.
    If you want to establish a case, call the Verizon Unlawful Call Center at
    1-800-257-2969, Monday - Friday, 8:30 a.m. - 5 p.m. with your complaint number to open a case.
    If you want to hear a recorded message about how to use Call Trace, call
    877-TRACE4U (1-877-872-2348) at any time. To reach the Verizon Unlawful Call Center please call 1-800-257-2969. Their hours of operation are Monday - Friday 08:30 a.m. - 5:00 p.m.

    Verizon will store Call Trace information for 90 days. You will be notified within 30 days if there is enough Call Trace information to be sent to a law enforcement agency. The action taken by law enforcement may vary by area. The records of all traced calls will be released to a law enforcement agency only.

     

    See Also:
    Arbitration and Mediation for Residential Customers
    Copyrights and Verizon's Copyright Alert Program FAQs
    Legal Process Compliance
    Verizon Copyright Alert Program
    Verizon Security Control Center


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