Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
 
Home
Verizon SignIn Alerts

FiOS TV

Activate Set Top Box

If you are self-installing a Set Top Box, follow the Self-Install User Guide that came with your equipment. If you've misplaced your guide, you can download the appropriate .PDF below:


For Arris models, VMS1100 or IPC1100, click here (1.7 mb) pdf image

For All Other Models (QIP 7216-1, 7218 models, 6200, 6416, 7199, 7216, 7232, CHS335, CHS435, 2500 SD models), click here (1.6 mb) pdf image



Once you have completed the preliminary steps and are ready to activate your equipment, use the web-based Set Top Box Activation tool. Activation takes approximately 30 minutes.

Trouble with your Set Top Box? Use the Verizon Troubleshooter to fix Set Top Box and remote control issues.


Verizon SignIn Page

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services

Support

Watch Fios