Activate Set Top Box
If you are self-installing a Set Top Box, follow the Self-Install User Guide that came with your equipment. If you've misplaced your guide, you can download the appropriate .PDF below:
Once you have completed the preliminary steps and are ready to activate your equipment, use the web-based Set Top Box Activation tool. Activation takes approximately 30 minutes.
Trouble with your Set Top Box? Use the Verizon Troubleshooter to fix Set Top Box and remote control issues.
for personalized, convenient support
Many equipment problems can be fixed in less than
Make sure your equipment is plugged in and that the power is working in the rest of your house