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Verizon SignIn Alerts

FiOS TV

My TV set has snowy reception
Your TV has "snowy reception" if the picture is visible in the background, but has a layer of snow over the picture. The picture may be described as foggy, hazy, or grainy. Figure depicting TV with snowy reception
Snow (visible picture)
Troubleshoot your TV:
  • Check to see if other TVs (connected to different outlets) have snowy reception. If they do, contact the Verizon Fiber Solutions Center.
     
  • Make sure the TV and VCR are set to Channel 3 or 4. Note: If changing the channel on the device did not eliminate the problem, try changing the channel using the device's remote control.
     
  • Check the equipment connections. If you have a DVD or VCR connected to the TV, try playing a movie to see if you experience the same reception. If the reception continues, disconnect the DVD or VCR from the TV and reconnect, making sure the connection is in tight.
     
  • Call the Verizon Fiber Solutions Center.


See Also: Poor reception issues
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