Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
Home

FiOS TV

No TV picture
Verizon Troubleshooter image for resetting your Set-Top Box
Your TV has no signal if you don't have a picture and the screen is completely black. Figure depicting TV with black screen
TV with no signal/picture
Troubleshoot your TV:
  1. Make sure the TV's power is on. Press the TV's power button. Check to see if the TV is plugged into an outlet controlled by a wall switch. If so, turn on the wall switch.
     
  2. Using the TV remote, set the channel to 3 or 4.
     
  3. Check your TV's connection into the outlet. Re-plug your TV cord into a wall outlet, which will verify if the issue is with your TV or set-top box.
     
  4. Check to make sure your set-top box is plugged in and turned on.
     
  5. Verify that other electrical equipment in your home is working. If they aren't, you might be experiencing a power outage.
     
What happened?

 



Verizon Troubleshooter image for resetting your Set-Top Box SolutionDesc1=14928,23660,14956;
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Deals

Account & Services

Email, News & TV

  • Check Email
  • Announcements

Support Tools