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New To Fios TV Image of DVRWhat is Fios TV?
A digital TV experience delivered by 100% fiber-optic directly to your home using your existing coaxial cable wiring. Learn more about Fios TV installation

What does Fios TV offer?
- More than 500 digital channels
- Over 123 local and national HDTV channels
- Dual-tuner Digital Video Recorder (DVR)
- Access to over 18,000 On Demand titles (including over 2,400 HD titles) at any given time

How does FIOS TV Online work?
As a FIOS TV subscriber, upon signing into Fios TV Online with your user name and password you will have the ability to watch original programming, TV shows and the latest movies on your computer (at home or away) online using any broadband connection based on your existing viewing package. Mobile applications are also offered by some networks that can be installed on a Smart-phone or Tablet for viewing.

How can I obtain my Verizon Online user name and/or password?
To recover your User ID, Password or both you may use this tool or contact us.

Why is my audio playback garbled?
Check to ensure that the volume level on the video player is properly set and that the movie has not been muted. Confirm that your computer speakers are turned on and that the volume is set to the appropriate level. To confirm that your computer volume is not muted:
  • Windows: double-click the volume Icon in the System Tray (no settings are muted)
  • Macintosh: volume controls are located in the top right corner of the menu bar.
Confirm that you are able to listen to audio files locally on your computer. Restart your browser and try to watch another video. If these steps are unsuccessful in resolving the issue, you may need to reinstall Flash.

What are the software/hardware requirements for a PC?
  • Processor (Intel Pentium 4 3GHz or faster)
  • At least 1GB RAM (2GB RAM recommended for best performance)
  • 1GHz Intel or AMD processor or better
  • 500 MB free hard drive space
  • Windows XP or later
  • Internet Explorer 7.0 or above, Firefox 2.0 or above, or Safari 3.0, or Chrome 4.0 or above
  • Flash 10.0.22 or above
  • JavaScript and Cookies must be enabled

What are the software/hardware requirements for a Mac?
  • Processor (Intel Pentium Core Duo 1.83 GHz or faster)
  • At least 1GB RAM (2GB RAM recommended for best performance
  • Mac OS X v10.X or later
  • Internet Explorer 7.0 or above, Firefox 2.0 or above, or Safari 3.0, or Chrome 4.0 or above
  • Flash 10.0.22
  • JavaScript and Cookies must be enabled

Learn more about Fios TV

Why is my video playback stuttering?
Video stuttering is typically due to a lack of memory, not enough power or a slow Interent connection to the computer.

How can I tell if the stuttering is due to a lack of bandwidth?
If you experience both audio and video stuttering during playback, the most common causes are issues with your internet connection, wireless network or using a shared internet connection. If this issue persist, please contact Verizon.

How can I tell if the stutering is due to computer problems?
Video playback stuttering, particularly in full screen playback mode is an indication that your computer doesn’t have enough memory capacity to support the application. By closing down other programs that are running you may be able to free up enough memory to stop the stuttering. If the stuttering occurs on the Web page while in full screen mode, but not in small screen mode, then your computer does not have enough memory to play videos in full screen mode. Re-installing Flash may also correct the problem.

If you still have questions or need additional help, please contact Verizon.

See Also:


Verizon's partnership with DIRECTV® lets us offer you DIRECTV® service wherever FiOS TV is not yet available.

Get online support from the DIRECTV® support site.

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