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Your order number may have been provided to you when you placed your order. The order number may also be found on your order confirmation email or letter.

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Order Number
Please enter your 8 - 13 character order number and try again.
What is my “Order Number”?
What’s my order number?
Verizon Broadband
Locate your order number in the confirmation email/letter we sent or your Welcome Kit.
Your order number is in one of the formats below:
  1. 13 characters
    NJ00001234567
  2. 9 characters
    0F1234567
  3. 13 characters
    ICOG001234567
Letters shown in black
Numbers shown in green
Verizon Voice
Your order number is in one of the formats below:
  1. 8 characters
    A9AA9999
  2. 9 characters
    A9AA99999
Letters shown in black
Numbers shown in green
Zip Code
Please enter your 5 digit zip code and try again.

We are unable to locate your order information. Please call Verizon Support at 1-800-VERIZON

Order Number may be used only by customer and Verizon. Use of order number other than by customer or Verizon to access Verizon's web sites and systems is strictly prohibited and exceeds authorized access. All rights reserved.

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There was an error processing your request, and your installation date has not been changed.Please try again or call us at 1-888-649-9500.

There was an error processing your request.Please try again or call us at 1-888-649-9500.

There was an error processing your request, and your disconnect date has not been changed.Please try again or call us at 1-888-649-9500.


What’s my order number?
Verizon Broadband
Locate your order number in the confirmation email/letter we sent or your Welcome Kit.
Your order number is in one of the formats below:
  1. 13 characters
    NJ00001234567
  2. 9 characters
    0F1234567
  3. 13 characters
    ICOG001234567
Letters shown in black
Numbers shown in green
Verizon Voice
Your order number is in one of the formats below:
  1. 8 characters
    A9AA9999
  2. 9 characters
    A9AA99999
Letters shown in black
Numbers shown in green
FLDP1IVOSJA03V