Contact Information


Verizon Wireless National Accessibility Customer Service Center
1.888.262.1999 or
*611 from your wireless phone

8:00 am to 9:00 pm EST 
Monday - Friday

Fios & Traditional Phone

Verizon Center for Customers with Disabilities
1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST

Monday - Friday

Accessible Content

Intro - Accessible content


For customers who are impaired or disabled, Verizon offers assistance such as free 411 and a big button remote for Fios TV. Find plans, services and tools made for the way you communicate.

Headline Color 

Unlimited Plans are a great option for many customers. They include unlimited data, talk and text. And with HD video streaming and mobile hotspot included for no extra charge, you'll get all the data you need.

Our Unlimited Plans include:

  • Unlimited data
  • Unlimited Talk & Text
  • HD video streaming
  • Mobile hotspot
  • Mexico & Canada service
  • Military discount eligible

Shop for an Unlimited Plan


Unlimited FAQs

How does the line access fee work with my smartphone device payment?

If you're currently making monthly device payments or own your device, the monthly access charge will be $20.

If you purchased the phone at a discounted price, the monthly access charge will remain at $40 until each device contract expires. Once each device contract expires, the monthly access charge automatically drops to $20.

What happens if I use more than 22 GB of data?

Most of the time customers will enjoy the same great network experience once they exceed 22 GB during a billing cycle. If you've already used 22 GB on a particular line during your current billing cycle and you're on a cell site that is congested at that moment, your download may be temporarily queued behind other Verizon Wireless customers, which may result in slightly slower download speeds.

Will customers on the unlimited plan still be eligible to receive employee and business discounts?

Customers on the unlimited plan will not be eligible for an employee discount or corporate plan discount.

But with Auto Pay and paper-free billing, you can save an additional $5 off the monthly account access fee for a single-line plan and an additional $10 off for a multi-line plan.

Please note that military service members are still eligible to receive their military discount under the unlimited plan.


Today there are thousands of apps and devices to help users with visual, auditory, physical or cognitive disabilities. We've compiled these helpful tips and links to use as a starting point.

For customers who are deaf or hearing-impaired:

Use the following keywords to locate apps in iTunes or Google Play:

  • Video relay, video chat or video call
  • Sorenson
  • Captel
  • Deaf
  • RelaysService
  • InnoCaption
  • TTY

Here are links to accessibility features that are native to device platforms:

iOS | Android | Windows | BlackBerry

For customers who are blind or visually-impaired:

Use the following keywords to locate apps in iTunes or Google Play:

  • Dictation
  • Braille
  • Text to speech
  • Money reader
  • Color detect
  • Light detector
  • Remind me
  • Visually impaired camera

Here are links to accessibility features that are native to device platforms:

iOS | Android | Windows | BlackBerry

For customers with limited mobility or dexterity:

Use the following keywords to locate apps in iTunes or Google Play:

  • Dictation
  • Enlarge images
  • Speech to text

Here are links to accessibility features that are native to device platforms:

iOS | Android | Windows | BlackBerry

For customers who are cognitively-impaired:

Use the following keywords to locate apps in iTunes | Google Play:

  • Dictation
  • Enlarge images
  • Speech to text

Here are links to accessibility features that are native to device platforms:

iOS | Android | Windows | BlackBerry

Learn more about accessbility features on your device:




Windows Phone

Basic devices with accessible features

At Verizon, we are committed to offering our customers the most reliable service on the nation's best wireless voice and data network and providing accessible products and services that meet the communication needs of our customers with disabilities. Verizon provides a wide range of innovative solutions and technologies that increase accessibility to its products and services.


Kyocera Cadence LTE

Kyocera Dura XV

LG Exalt LTE

Sonim XP5

Voice activated dialing

Caller ID with speech

One touch speed dial

Voice command

Phone status with speech

Readable command


Adjustable large Font

Text message readout (Incoming)

Text message readout (incoming / outgoing)

Limited menu readout

Full menu readout




Qwerty keyboard





Digit dial



Verizon Wireless offers free 411 search for customers with certain disabilities.

To qualify for free 411 search, you will need to submit an application along with verification of your eligibility.

Please note: Free 411 search is not currently available for prepaid accounts. Business and Government accounts are not eligible.

Application for free 411 service (PDF)


Depending on your location, you may be able to text 911 in an emergency instead of calling.

You can check with your local public safety officials to learn if the local 911 center is prepared to accept text-to-911 messages. Public information lines, such as 211 or 311, may also have more information on text-to-911 service availability. And the FCC’s website maintains some information at

Can you text to 911? Read article on Verizon's commitment to public safety.

Some important things to know about text-to-911

Voice calls remain the best way to contact 911, as a phone conversation allows an emergency dispatcher to quickly gather important facts about your situation, such as your location, and talk you through any necessary steps.

Texting, on the other hand, is not always instantaneous and therefore it may take slightly longer to dispatch emergency services. Texts must first be typed and sent by the person requesting emergency services and then read by the dispatcher, who will then need to reply via text.

Other things to keep in mind about text-to-911 service:
  • If a text is sent to a dispatch center that is not equipped for text-to-911, you will receive an auto reply instructing you to call the 911 center.
  • Text-to-911 requires the use of text messaging service provided by Verizon Wireless. Other messaging apps may not support text-to-911.
  • The character limit for all text messages is 160.
  • Make sure to include the nature of your emergency in your message and be as clear and concise as possible. Do not use slang or abbreviations.
  • Always provide your location, as your location can only be approximated through a text.
  • You need to be in range of Verizon Wireless cell towers to send a text.
  • Do not attach pictures, video, other attachments or other recipients to the message.
  • Text-to-911 is for emergency use only. 

Fios TV remote controls with larger buttons are available for visually impaired customers. If you have a disability that would allow you to benefit from one of these larger button remotes, we would be happy to provide you with one at no charge.

Request a big button remote at

Image of Big Button Remote

If you choose to install your Fios service yourself, we want to make sure you have all the tools at your disposal to ensure a successful installation.

Self-install NEW Fios and Internet equipment

We’ve created easy-to-read large print self-installation guides to help you self-install new Fios TV and Internet equipment. The guides can be downloaded via the following links:

Watch our self-installation video for legacy equipment

Video of Fios Self installation

Watch our self-installation video for VMS equipment

Video of Fios Self Installation with VMS equipment


Self-install REPLACEMENT Fios TV and Internet equipment

The self-install guides for replacement of Fios TV and Internet equipment can be downloaded via the following links:

Would you prefer to receive printed copies of these materials?

If you’d like, Verizon can ship you a printed version of each of these guides in either large print or braille. To request a printed brochure, visit Please note that fulfillment of these materials may take up to 10 business days.


To assist Verizon customers with visual and other impairments, Verizon will provide bills or product and service brochures in alternate media formats upon request. The following alternate formats are available:

  • Braille
  • Large print format
  • Audio CD
  • CD-ROM

It may take 1 to 2 bill cycles to receive your first bill in alternate format. During this time, you will continue to receive your bill and remit slip in the standard format.


To request materials in alternate media formats:

For Verizon Wireless Customers

Verizon Wireless National Accessibility
Customer Service Center
8 am to 9 pm EST, Monday - Friday
1.888.262.1999 or *611 from your wireless phone

For Verizon Fios & Traditional Phone Customers

Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm
Email us at:


Real-time text (RTT) is a feature that can make it easier for customers with hearing or speech impairments to carry on a conversation through text.

With standard text messaging or, you have to compose an entire message, hit Send and then wait for a reply. But with real-time text, each character is transmitted immediately as it’s typed. So it’s as if you’re having a conversation “in real time.” Since there’s no delay between sending and receiving messages, and because you can talk and text simultaneously over the same connection, RTT can feel like a more natural form of communication than TTY or text messaging.

Unlike TTY, there’s no need for a separate device. As long as your Verizon Wireless phone supports RTT, you can send and receive real-time text using only your smartphone. (Note: If the person you’re calling does not have RTT or TTY enabled on their device, the call will be voice only.)

Real-time text is available on the following Verizon Wireless devices:


    Most Fios TV remote control models let you turn Closed Captioning on or off by pressing the Image of the Asterisk Button on the Fios Remote Control  Photo of Fios Asterisk on the remote control button. Otherwise, you can always use the Media Guide to turn Closed Captioning on or off:

    1.   Press the Menu button on your remote control
    2.  Select Settings
    3.  Select System
    4.  Select Accessibility
    5.  Select Closed Captions
    6.  Highlight Service Selection and press the OK button
    7.  Scroll and select one of the CC (Closed Caption) options, then press the OK button
        - CC1 = primary language the show is broadcast in (usually English)
        - CC2 = secondary language the show is broadcast in (usually Spanish if available)
        - CC3 thru CC6 (additional languages)
    8.  Then press the right-arrow to highlight Save, then press the OK button, and press the OK button again
    to confirm

    For more information on closed captioning, visit the Fios Support Section


    With the advances of adaptive technologies and trend toward progressive legislation, customers with disabilities now have many resources available:

    Government telecom resources

    Association resources

    TTY/Telephone device vendors

    Quick reference numbers

    The following services are available by dialing the keys on your handset:




    Directory Assistance

    #225 or #BAL

    Customer access to balance information

    #4673 or #HOPE

    National Domestic Violence Hotline

    #646 or #MIN

    Verifications of minutes used

    #7623 or #ROAD

    Roadside Assistance


    Prepay voicemail retrieval


    Over the air programming


    Voicemail retrieval (Not used for Prepay)




    Technical Support

    Note: Some numbers may not be available while roaming.



    Verizon's commitment to accessibility

    More articles
    Verizon and Deaf Blind Citizens Action Workshop

    Our panelists outlined how new technologies are poised to address many pervasive challenges facing people with disabilities.

    Watch Video Verizon and Deafblind Citizens Action host youth advocacy workshop

    5G and IoT will create new and exciting opportunities for accessibility providing people with disabilities new levels of personal and professional freedom