Contact Information

Wireless

Verizon Wireless National Accessibility Customer Service Center
1.888.262.1999 or
*611 from your wireless phone

8:30 am to 5:30 pm ET 
Monday - Friday
 

Fios & Traditional Phone

Verizon Center for Customers with Disabilities
1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST

Monday - Friday
Email: vccd@verizon.com

Accessible Content

Intro - Accessible content

Description 

For customers who are impaired or disabled, Verizon offers assistance such as free 411 and a big button remote for Fios TV. Find plans, services and tools made for the way you communicate.

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Today there are thousands of apps and devices to help users with visual, auditory, physical or cognitive disabilities. We've compiled these helpful tips and links to use as a starting point.

For customers who are deaf or hearing-impaired:

Use the following keywords to locate apps in iTunes or Google Play:

  • Video relay, video chat or video call
  • Sorenson
  • Captel
  • Deaf
  • RelaysService
  • InnoCaption
  • TTY

Here are links to accessibility features that are native to device platforms:

iOS | Android | Windows | BlackBerry


For customers who are blind or visually-impaired:

Use the following keywords to locate apps in iTunes or Google Play:

  • Dictation
  • Braille
  • Text to speech
  • Money reader
  • Color detect
  • Light detector
  • Remind me
  • Visually impaired camera

Here are links to accessibility features that are native to device platforms:

iOS | Android | Windows | BlackBerry


For customers with limited mobility or dexterity:

Use the following keywords to locate apps in iTunes or Google Play:

  • Dictation
  • Enlarge images
  • Speech to text

Here are links to accessibility features that are native to device platforms:

iOS | Android | Windows | BlackBerry


For customers who are cognitively-impaired:

Use the following keywords to locate apps in iTunes | Google Play:

  • Dictation
  • Enlarge images
  • Speech to text

Here are links to accessibility features that are native to device platforms:

iOS | Android | Windows | BlackBerry


Learn more about accessbility features on your device:

 

Android
iPhone
Windows Phone
BlackBerry

Devices with accessible features

Verizon is committed to meeting the communication needs of our customers with disabilities. With that goal in mind, we provide a wide range of innovative solutions and technologies that increase accessibility to our products and services.

Smartphones with accessible features


Feature

Apple iPhone XR

Apple iPhone XS Max

Apple iPhone XS

Apple iPhone X

Apple iPhone 8+

Apple iPhone 8

Samsung Galaxy Note9

Samsung Galaxy S9

Samsung Galaxy S9+

Samsung Galaxy S8

Samsung Galaxy S8+

Google Pixel 3XL

Google Pixel 3

Google Pixel 2XL

Google Pixel 2

VoiceOver

TalkBack

Select to Speak

Zoom

Magnifier

Larger Text

Accessibility Shortcut

Font Size

Voice Assistant

Captions

TTY

RTT

Basic phones with accessible features


Feature

LG Exalt / 2

Kyocera Cadence LTE

Kyocera Dura XV

Samsung Convoy 3 / 4

Voice activated dialing

Caller ID with speech

One touch speed dial

Voice command

Phone status with speech

Readable command

Ringtones

Adjustable large Font

Text message readout (Incoming)

Text message readout (incoming / outgoing)

Limited menu readout

Full menu readout

Qwerty keyboard

Digit dial

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Verizon Wireless offers free 411 search for customers with certain disabilities.

To qualify for free 411 search, you will need to submit an application along with verification of your eligibility.

Please note: Free 411 search is not currently available for prepaid accounts. Business and Government accounts are not eligible.

Application for free 411 service (PDF)

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Fios TV remote controls with larger buttons are available for visually impaired customers. If you have a disability that would allow you to benefit from one of these larger button remotes, we would be happy to provide you with one at no charge.

Request a big button remote at verizon.com/AccessibleMaterials

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If you choose to install your Fios service yourself, we want to make sure you have all the tools at your disposal to ensure a successful installation.

Self-install NEW Fios and Internet equipment

We’ve created easy-to-read large print self-installation guides to help you self-install new Fios TV and Internet equipment. The guides can be downloaded via the following links:

Watch our self-installation video for legacy equipment

Video of Fios Self installation

Watch our self-installation video for VMS equipment

Video of Fios Self Installation with VMS equipment

 

Self-install REPLACEMENT Fios TV and Internet equipment

The self-install guides for replacement of Fios TV and Internet equipment can be downloaded via the following links:

Would you prefer to receive printed copies of these materials?

If you’d like, Verizon can ship you a printed version of each of these guides in either large print or braille. To request a printed brochure, visit verizon.com/AccessibleMaterials. Please note that fulfillment of these materials may take up to 10 business days.

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To assist Verizon customers with visual and other impairments, Verizon will provide bills or product and service brochures in alternate media formats upon request. The following alternate formats are available:

  • Braille
  • Large print format
  • Audio CD
  • CD-ROM

It may take 1 to 2 bill cycles to receive your first bill in alternate format. During this time, you will continue to receive your bill and remit slip in the standard format.

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To request materials in alternate media formats:

For Verizon Wireless Customers

Verizon Wireless National Accessibility
Customer Service Center
8:30 am to 5:30 pm ET, Monday - Friday
1.888.262.1999 or *611 from your wireless phone

For Verizon Fios & Traditional Phone Customers

Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm
Email us at: vccd@verizon.com

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Real-time text (RTT) is a feature that can make it easier for customers with hearing or speech impairments to carry on a conversation through text.

How does RTT work?

With standard text messaging, you have to compose an entire message, hit Send and then wait for a reply. But with real-time text, each character is transmitted immediately as it’s typed. So it’s as if you’re having a conversation “in real time.” Since there’s no delay between sending and receiving messages, and because you can talk and text simultaneously over the same connection, RTT can feel like a more natural form of communication than TTY or text messaging.

Unlike TTY, there’s no need for a separate device. As long as your Verizon Wireless phone supports RTT, you can send and receive real-time text using only your smartphone. (Note: If the person you’re calling does not have RTT or TTY enabled on their device, the call will be voice only.)

Real-time text is available on the following Verizon Wireless devices:

To learn how to change the RTT settings on your device, please check out our step-by-step guides:

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Most Fios TV remote control models let you turn Closed Captioning on or off by pressing the Image of the Asterisk Button on the Fios Remote Control  Photo of Fios Asterisk on the remote control button. Otherwise, you can always use the Media Guide to turn Closed Captioning on or off:

1.   Press the Menu button on your remote control
2.  Select Settings
3.  Select System
4.  Select Accessibility
5.  Select Closed Captions
6.  Highlight Service Selection and press the OK button
7.  Scroll and select one of the CC (Closed Caption) options, then press the OK button
    - CC1 = primary language the show is broadcast in (usually English)
    - CC2 = secondary language the show is broadcast in (usually Spanish if available)
    - CC3 thru CC6 (additional languages)
8.  Then press the right-arrow to highlight Save, then press the OK button, and press the OK button again
to confirm

For more information on closed captioning, visit the Fios Support Section

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Unlimited Plans are a great option for many customers. They include unlimited data, talk and text. And with HD video streaming and mobile hotspot included for no extra charge, you'll get all the data you need.

Our Unlimited Plans include:

  • Unlimited data
  • Unlimited Talk & Text
  • HD video streaming
  • Mobile hotspot
  • Mexico & Canada service
  • Military discount eligible

Shop for an Unlimited Plan

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Unlimited FAQs

How does the line access fee work with my smartphone device payment?

If you're currently making monthly device payments or own your device, the monthly access charge will be $20.

If you purchased the phone at a discounted price, the monthly access charge will remain at $40 until each device contract expires. Once each device contract expires, the monthly access charge automatically drops to $20.

What happens if I use more than 22 GB of data?

Most of the time customers will enjoy the same great network experience once they exceed 22 GB during a billing cycle. If you've already used 22 GB on a particular line during your current billing cycle and you're on a cell site that is congested at that moment, your download may be temporarily queued behind other Verizon Wireless customers, which may result in slightly slower download speeds.

Will customers on the unlimited plan still be eligible to receive employee and business discounts?

Customers on the unlimited plan will not be eligible for an employee discount or corporate plan discount.

But with Auto Pay and paper-free billing, you can save an additional $5 off the monthly account access fee for a single-line plan and an additional $10 off for a multi-line plan.

Please note that military service members are still eligible to receive their military discount under the unlimited plan.

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Prepaid Plans are an excellent choice for customers who don’t want a long-term commitment or would like to avoid the inconvenience of a credit check. Get all the benefits of the best network without an annual contract.

There are several plans to choose from, all of which include unlimited talk and text within the U.S. Families can mix and match plans and save when they add 2-5 lines.

Our prepaid plans include:

  • Unlimited U.S. Talk & Text
  • Carryover Data
  • Unlimited Text to over 200 international destinations
  • Mobile hotspot tethering

Check out our Prepaid Plans

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Prepaid FAQs

What is Verizon Wireless prepaid service?

Prepaid service lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard account (which gives you a bill for your usage at the end of each month).

You can choose from several monthly plan options that include different high speed data allowances for a set price. As the balance of your high speed data allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.

Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone.

 

Where can I use my prepaid service?

Prepaid service is available in the Prepaid Rate and Coverage Area. To see where prepaid service is available:

  1. Go to our interactive coverage map.
  2. Tap or click the Menu icon in the top left corner of the map.
  3. Select Prepaid.

The prepaid coverage map will display.

Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.

Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.

 

What phones can I use with Verizon Wireless prepaid service?

You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

You can also check online for the prepaid eligibility of a phone you already have (including iPhone®):

  1. Go to the Bring Your Own Device page.
  2. Enter the requested information (including your Device ID and SIM ID). Note: Instructions for how to find that info is in the Device ID & Info section of the Device Support page for your phone.
  3. Tap or click Add to cart & pick a plan to see what standard and prepaid plans your phone is eligible for.

Learn more about bringing your own device on our Bring Your Own Device FAQs page.

What is Carryover Data?

Carryover Data lets you keep your unused, high speed data until the end of the following month. It's available on the following plans for prepaid smartphones*:

  • $30 Monthly
  • $40 Monthly
  • $50 Monthly
  • $60 Monthly

Carryover Data will expire after 30 days or if your plan isn't renewed on time (i.e., there must be sufficient funds in your account when your plan reaches its expiration date).

Learn more in our Carryover Data FAQs.

*Carryover Data is also included on select older prepaid smartphone plans that are no longer available.

 

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With the advances of adaptive technologies and trend toward progressive legislation, customers with disabilities now have many resources available:

Government telecom resources

Association resources

TTY/Telephone device vendors

Quick reference numbers

The following services are available by dialing the keys on your handset:

Dial

Service

411

Directory Assistance

#225 or #BAL

Customer access to balance information

#4673 or #HOPE

National Domestic Violence Hotline

#646 or #MIN

Verifications of minutes used

#7623 or #ROAD

Roadside Assistance

#738

Prepay voicemail retrieval

*228

Over the air programming

*86

Voicemail retrieval (Not used for Prepay)

911

Emergency

611

Technical Support

Note: Some numbers may not be available while roaming.

 

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