Alternate billing formats

To assist Verizon customers with visual impairments, upon request, Verizon will provide bills or products and services brochures in alternate media formats. Verizon has several formats available.

  • Braille
  • Large print format
  • Audio CD
  • CD-Rom

It may take 1 to 2 bill cycles to receive your first alternate bill format. During this time, you will continue to receive your regular formatted bill and remit slip.

To request alternate media formats:

For Verizon Wireless Customers
For Verizon Fios & Traditional Phone Customers
Verizon Wireless National Accessibility
Customer Service Center
8 am to 9 pm EST, Monday - Friday
1.888.262.1999 or *611 from your wireless phone

Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm
Email us at: