Alternate billing formats
To assist Verizon customers with visual impairments, upon request, Verizon will provide bills or products and services brochures in alternate media formats. Verizon has several formats available.
- Large print format
- Audio CD
It may take 1 to 2 bill cycles to receive your first alternate bill format. During this time, you will continue to receive your regular formatted bill and remit slip.
To request alternate media formats:
For Verizon Wireless Customers
For Verizon Fios & Traditional Phone Customers
|Verizon Wireless National Accessibility
Customer Service Center
8 am to 9 pm EST, Monday - Friday
1.888.262.1999 or *611 from your wireless phone
Verizon Center for Customers with Disabilities: