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Intro - Disability Awareness


Everyone deserves technology that makes them feel connected.


Accessibility for all means that technology should be simple, easy-to-use, and effective.

No one should feel excluded from our digital world due to a disability. That includes the estimated 5.6 million people in the U.S. who are living with a cognitive disability.1

Verizon’s mission is to bring people together through technology, and work toward greater accessibility today and every day. Verizon is proud to provide best-in-class products and services available to assist all customers, offer career opportunities for those with disabilities in a diverse, inclusive and empowering environment, and partner with organizations that support and advocate for the disabled.

In particular, Verizon places great emphasis on providing excellent customer service for our customers who may have a disability.

customer serviceVerizon Wireless’s National Accessibility Customer Service (NACS) Center has trained staff to support our customers who may need additional assistance due to a physical or cognitive disability. They can be reached at 888.262.1999, Monday-Friday, from 8:30am to 5:30pm ET.

Fios & traditional phone customers can reach out to the Verizon Center for Customers with Disabilities (VCCD) for assistance, at 800.974.6006 (voice) or TTY 508.251.5301 videophone, Monday-Friday, from 8:30am to 5:00pm ET. They can also be reached by email at


1. “Disability Impacts All of Us,” Centers for Disease Control and Prevention.

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Accessible resources from Verizon

From products and services tailored to your needs to a workplace where everyone is empowered to reach their full potential, Verizon is dedicated to inclusion. Follow these links to find the resources relevant to you.

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Verizon accessibility
Get an overview of accessible services available to Verizon Wireless and Fios customers.
Verizon Wireless accessibility services
See a detailed list of services available to Verizon Wireless customers.
Verizon accessibility news
Read the latest Verizon stories about accessibility in our News Center.
Working at Verizon
Join a company that recognizes employee diversity as one of its most important strengths.

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Our partners in advocating for the disabled

Verizon is proud to partner with the following nonprofit organizations. We salute their inspiring advocacy for – and with – the disabled.

Our Visual Partners:

American Council of the Blind (ACB)

American Foundation for the Blind (AFB)

DeafBlind Citizens in Action (DBCA)


Our Auditory Partners:

Hearing Loss Association of America (HLAA)

National Association of the Deaf (NAD)

Telecommunications for the Deaf and Hard of Hearing (TDI)


Our Mobility Partners:

United Spinal Association


Other Valued Partners:

American Association of People with Disabilities (AAPD)

Autistic Self Advocacy Network (ASAN)

National Council on Independent Living (NCIL)

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