Accenture and Verizon win a Global Telecoms (“Glotel”) Award for their collaboration on an innovative customer service solution that uses artificial intelligence (AI) and intelligent analytics to help Verizon customers resolve issues quickly and easily.
Technology
AI and automation initiative of the year
Highest in Wireless Network Quality Performance
Verizon Wireless won more awards than any other wireless provider for a record 22nd time and ranked highest in wireless network quality performance in all six regions of the U.S. according to the J.D. Power 2019 U.S. Wireless Network Quality Performance StudySM – Volume 1.
P3 Mobile Benchmark USA 2018 and Best in Test award
In their analysis of the four big US providers across three disciplines - Coverage, Data Speed and Service Availability - P3 announced Verizon as BEST in test and dominant in network coverage.
Best Network in the Tutela 2018 US Mobile Network Quality study
According to the report, Verizon's wireless network delivered the highest level of consistent quality in the U.S. Verizon won in more than twice the number of states than the next best provider and was unbeaten across all five categories measured: Consistent Quality, Avg. Download Speed, Avg. Upload Speed, Latency and Packet Loss.
Highest in Wireless Network Quality Performance
Verizon Wireless won more awards than any other wireless provider for a record 20th time and ranked highest in wireless network quality performance in all six regions of the U.S. according to the J.D. Power 2018 U.S. Wireless Network Quality Performance StudySM – Volume 2.
Highest in Wireless Network Quality Performance
Verizon Wireless won more awards than any other wireless provider for a record 21st time in a row and ranked highest in wireless network quality performance in all six regions of the U.S. according to the J.D. Power 2018 U.S. Wireless Network Quality Performance StudySM – Volume 2.
The most extensive LTE interstate highway coverage across the country
Verizon Wireless is recognized as having “by far the biggest LTE footprint compared to the other three carriers” tested. According to the recent Connectivity on Interstates report conducted by P3, “When driving on an Interstate you can get LTE from Verizon nearly everywhere.”
The best mobile network services in 41 of the 50 U.S. states
Verizon Wireless wins the U.S. state contest with outright wins in data, LTE and voice coverage in 41 states plus the District of Columbia. According to the U.S. State Connectivity report by P3, Verizon customers are much more likely to have a better LTE experience than customers of any other network.
RootMetrics® ranks Verizon highest in overall network performance
For the 10th time in a row, Verizon's wireless network takes first place overall across the nation and was again unbeaten in every category including overall performance, reliability, data, calls, speed and text.
RootMetrics® ranks Verizon highest in overall network performance
For the 9th time in a row, Verizon takes first place overall across the nation and ranks number one as well in reliability, data, calls, speed and text.