Business & Government
Customer Operations

Our greatest strength is our employees. Verizon is looking for good listeners and problem solvers who can help answer the call for our business and government customers from home.

As a work from home representative, you’ll deliver a positive experience that solves our business and government customers' challenges in one call. While working to resolve issues, you’ll also help drive sales on innovative technology, products, and services to help keep their business running smoothly.

You'll be part of a team – even at home. Virtual meetings, conference calls and online group chats are a big part of this role so you can get to know and collaborate with your fellow V Teamers. A culture of learning keeps our people at the forefront of an ever-changing industry. 

What we’re looking for. 

Problem solvers who lead with empathy. When customers come to us with complex challenges, you'll respond with patience, ensuring they feel heard and cared for. No two calls are the same, so you’ll know how to apply your resources to determine the right solutions.

You’re motivated by change. Whether it's using new tools to better serve our customers or trying different ways to generate sales, you’re up for the challenge. 

As a work from home Business & Government Customer Operations Representative, you’ll also need to have the right qualifications and meet our home office and technical setup requirements. Please review the qualifications and requirements below.

Responsibilities & requirements
business & government

Candidate qualifications

You’ll need to have:

  • Meet all home office requirements listed below.
  • High school diploma or GED.
  • One or more years of customer service and/or sales experience.
  • Willingness to work a flexible work schedule including evenings.

Even better if you have one or more of the following:

  • Associate’s degree.
  • Demonstrated strong customer relation skills.
  • Experience resolving customer issues, billing, and/or handling product Q&A.
  • Experience promoting and/or selling products and services.
  • Technical acumen and interest in learning new technologies.
  • Experience applying technical knowledge to troubleshoot customer issues with evolving technologies.

Home office requirements and virtual office requirements

  • In this remote role, you’ll work from home with occasional in-person trainings and meetings.
  • Your home office must be located within the states specified in the job posting.
  • Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, Satellite or DSL are not acceptable.
  • A dedicated quiet, private workspace.
  • Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements.
  • The ability to self-manage in a remote work environment, including setup of a company-provided ergonomic chair, desk and computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

Is this job right for you?
Take this brief quiz.

Not everyone can succeed and thrive in a home-based customer service role. We’re looking for the right type of worker with the perfect home office setup. Answer these simple questions to find out if you’d make a great match.