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HopeLine Phone Donation Scrubbing Process

The donation process is very straightforward, here’s what you need to know:

  • Verizon takes the protection of customer information seriously. We encourage customers who donate to HopeLine to erase any personal data on their phones first, and ensure service is turned off.
  • Prior to donating your phone, back up all of your personal information. Erase your address book, call logs, messages, stored photos, videos and other media. More information on how to erase personal data is also available on your phone manufacturer’s website or user guide.
  • HopeLine puts donated phones through an extensive refurbishing process and does a complete scrub to ensure that all customer personal data is removed before distributing the phones for re-use by domestic violence victims and survivors.