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Bell Atlantic Presents Frequency Marketing,
Inc. With Supplier Excellence Award
Company Receives High Marks for On-Time Delivery and
June 21, 1999
NEW YORK -- Frequency Marketing, Inc., (FMI) of Milford, Ohio, has
won the Bell Atlantic Supplier Excellence Award for outstanding
customer service. FMI is a marketing services company that developed
and manages Bell Atlantic's Business Link Reward Program. The program
provides customers with bonus credits based on their use of Bell Atlantic
products and services, operating like an airline frequent flier program.
The bonus credits can be redeemed for discounts on products and services
from Bell Atlantic and other marketing partners.
Rick Barlow, president of the company, will accept the award on June 24
at noon, from Dana Ainge, director, Bell Atlantic General Business
Market Management at FMI's headquarters.
"Our suppliers play a vital role in Bell Atlantic's mission to care for
our customers, anticipate their needs and provide them with outstanding
service," said Dana Ainge. "FMI's customer service
representatives have consistently met or exceeded our standard for call
answering, and the Supplier Excellence Awards program enables us to
recognize such companies for their hard work and dedication to
In addition to working with Bell Atlantic to handle the on-going
management of the program, FMI also designs all member
communications and manages a database of more than 500,000 Business
"Bell Atlantic is a very progressive company in the area of customer
relationship management," said Barlow. "They've embraced a
customer-focused approach to recognizing and rewarding customers which
will translate into increased loyalty and market share gains."
FMI is one of only nine suppliers, out of Bell Atlantic's 6,500 suppliers, to
earn the Bell Atlantic Supplier Excellence Award. The suppliers were
judged on key performance attributes, including quality, responsiveness,
delivery and customer satisfaction, for the products and services they
provided to Bell Atlantic.
The annual Supplier Excellence Awards program enables Bell Atlantic to
thank the winners publicly for their hard work and dedication to
excellence, which help Bell Atlantic maintain its position as a market
leader. In addition, the award encourages other suppliers to raise their
level of performance.
The other winners of the Bell Atlantic Supplier Excellence Award are:
Ameriphone, Inc., Garden Grove, Calif.
Avanti/Case-Hoyt Corp., Miami, Fla.
Central Pennsylvania Transportation Inc., Lancaster, Penn.
Fraser Paper, Inc., Stamford, Conn.
Hartling Communications, Inc., of Burlington, Mass.
Moore North America, Inc., Lake Forest, Ill.
Siecor Corp., Hickory, N.C.
Transportation Displays Inc., New York, N.Y.
Editors note: Reporters interested in attending the awards celebration
should call Sharon Beadle at 212-395-1802.
Bell Atlantic is at the forefront of the new communications and
information industry. With 43 million telephone access lines and nine
million wireless customers worldwide, Bell Atlantic companies are
premier providers of advanced wireline voice and data services, market
leaders in wireless services and the world's largest publishers of directory
information. Bell Atlantic companies are also among the world's largest
investors in high-growth global communications markets, with operations
and investments in 23 countries.