GTE files suit against AT&T; to stop false, misleading advertising aimed at creating customer confusion

Full Transparency

More of our content is being permanently logged via blockchain technology starting [10.23.2020].

Learn more

We're committed to building trust.

Going forward more of our content will be permanently logged via blockchain technology—enabling us to provide greater transparency with authoritative verification on all changes made to official releases.

Learn more

IRVING, Texas -- GTE today filed a lawsuit in federal court in Dallas to stop a negative advertising campaign against the company by AT&T.;

The lawsuit charges that AT&T; ads attacking the reliability of

GTE's long distance network and claiming an AT&T; "guarantee" for long

distance are false and misleading. The lawsuit cites damage to GTE's

reputation for network quality and reliability, and states that the ads

constitute unfair competition on the part of AT&T; by "spreading confusion

and deceit in the marketplace" as the two companies compete head-to-head

for long distance customers in the states of Florida, Texas, Washington,

and elsewhere.

GTE is asking the court to order AT&T; to stop the advertising, to issue a public apology and retraction, to pay GTE expenses and to award GTE

damages for the injury to the company's reputation and goodwill with its

customers.

The AT&T; ads began shortly after GTE introduced long distance

service in Dallas, Seattle and Tampa, Fla. The ads claim that GTE's long

distance network is not as reliable as AT&T;'s in the categories of calls

completed on the first try, 800 number calls and outages. The radio, television and newspaper ads also claim that "only AT&T;" guarantees its long distance service.

"These ads are clearly false and misleading," said Richard Cahill,

vice president and general counsel of GTE Telephone Operations. "The

networks that GTE uses for its local and long distance calls deploy

state-of-the-art technology and are nearly flawless in their performance.

For instance, in the area of 800 number calls, there are no significant

differences between GTE and AT&T.; Both companies successfully connect well

over 99.8 percent of these calls on the customer's first try. There is no

justification in fact for the claims AT&T; is making in their ads.

"Worst of all, AT&T; is using these false claims to confuse

customers," Cahill added. "We view this not only as deceitful but as

anti-competitive as well."

GTE entered the long distance market on March 4 within a month of

the passage of the Telecommunications Act of 1996--making it the first of

its peers to offer one-stop shopping for local and long distance service.

Currently, GTE has a quarter of a million long distance customers, and is

acquiring new ones at the rate of 6,000 per day. It offers long distance

in 16 states and is on track to roll out the service in all 28 states where

it currently offers local service by the end of the year.

GTE, with annual revenues of $20 billion in 1995, is one of the

largest publicly held telecommunications companies in the world. It also

is the largest U.S.-based local telephone company and a leading cellular

service provider--with wireline and wireless operations that form a market

area encompassing about a third of the nation's population.

Related Articles

02.15.2021

Virtual Reality (VR) has begun to transform medicine in profound ways. VR solutions are being used to train doctors and to plan and practice operations.

10.23.2020

Verizon’s military discounts site shows everything you need to know about Wireless offers, FiOS savings and military career opportunities, all in one place, making it simple for service members and veterans to discover what Verizon has to offer.