JetBlue Airways has signed a new, six-year strategic agreement with Verizon Business to manage the airline's information technology ( IT) data center and network needs, as well as provide security and IT consulting services. Terms of the deal were not disclosed.
As JetBlue's primary IT infrastructure business partner, Verizon Business will provide a broad range of strategic enterprise services, enhancing the performance and redundancy of the airline's IT systems.
To help meet JetBlue's needs, Verizon Business will design and manage the transition of JetBlue's existing systems to a new global IT infrastructure. The newly built Internet-protocol-based (IP) voice and data network will support state-of-the-art airport kiosks, wireless Internet access and an advanced reservation system.
The New York-based airline, which employs 12,000 crewmembers, currently serves 58 cities throughout the U.S. and the Caribbean, as well as Central and South America, and carries approximately 20 million customers annually.
"JetBlue has built a reputation of consistently providing excellent customer service," said JetBlue CIO Joe Eng. "The agreement with Verizon Business to strengthen our IT capabilities is further proof that we are taking the steps necessary to evolve our business to meet our customers' changing needs. With this enhanced IT infrastructure, JetBlue will be even better positioned for the future."
Full Range of Strategic, Integrated IT Solutions Enhances JetBlue's Business Model
The new converged voice and data network will help support JetBlue's vision to deliver enhanced customer service and better collaborative tools for its crewmembers. Verizon Business will connect JetBlue crewmembers, customers and partners to each other and the Internet. The infrastructure will serve as the foundation to deliver new customer and collaboration services, including audio, net and video conferencing and enhanced contact center applications that will enable JetBlue's award-winning reservations agents to even better serve customers.
Verizon Business will manage the transition of JetBlue's data centers to Verizon's state-of-the-art, redundant centers. In addition, Verizon Business will manage the critical infrastructure components of JetBlue's internal systems including its data centers, voice and data networks and internal service desk, ensuring continuous availability and improved resiliency and reliability for both JetBlue customers and crewmembers.
Through its managed security practice, Verizon Business will help safeguard critical company data as well as ensure JetBlue meets strict industry requirements for secure credit card transactions online, over the phone and at the airport.
"Case studies have been written about how JetBlue has revolutionized the airline industry," said Blair Crump, group president of worldwide sales for Verizon Business. "Now JetBlue has enlisted the gamut of Verizon's IT, communications and security solutions to help take its business to an even higher level. Our fully managed, integrated global solution will harness the power of IT to become an enabler for JetBlue's business units."
Verizon Business is a leader in providing communications and information technology (IT) services to mid-tier and large businesses. The company tailors its solutions to meet the needs of its enterprise customers helping them transform the way they do business.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine professional expertise with one of the world's most connected IP networks to deliver award-winning communications, IT, information security and network solutions. We securely connect today's extended enterprises of widespread and mobile customers, partners, suppliers and employees - enabling them to increase productivity and efficiency and help preserve the environment. Many of the world's largest businesses and governments - including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions - rely on our professional and managed services and network technologies to accelerate their business. Find out more at www.verizonbusiness.com.
New York-based JetBlue Airways has created a new airline category based on value, service and style. In 2009, the carrier ranked "Highest in Customer Satisfaction Among Low-Cost Carriers in North America" by J.D. Power and Associates, a customer satisfaction recognition received for the fifth year in a row.
Known for its sincere, personal service and free TV as much as its low fares, JetBlue is now pleased to offer customers Lots of Legroom and super-spacious Even More Legroom seats. JetBlue introduced complimentary in-flight e-mail and instant messaging services on aircraft "BetaBlue," a first among U.S. domestic airlines. JetBlue is also America's first and only airline to offer its own Customer Bill of Rights, with meaningful and specific compensation for customers inconvenienced by service disruptions within JetBlue's control. Visit www.jetblue.com/promise for details. JetBlue currently serves 58 cities with 650 daily flights. The airline also intends to commence service to Saint Lucia (October 26) and Kingston, Jamaica (October 30). With JetBlue, all seats are assigned, all travel is ticketless, all fares are one-way, and an overnight stay is never required. For information or reservations call 1-800-JET-BLUE (1-800-538-2583), TTY/TDD 1-800-336-5530 or visit www.jetblue.com.