Verizon Business Enhances eBonding Capabilities for Large Businesses, Government Agencies

BASKING RIDGE, N.J. - For Verizon Business customers, eBonding just got a lot easier.

Verizon today (Nov. 28) announced two eBonding enhancements that allow corporate and government customers to more easily gain the control and efficiency that result from linking their systems directly to those of Verizon Business.  The company unveiled a new eBonding Implementation Toolkit, which provides technical assistance, and a new eBonding Center, which monitors the status of automated transactions for a wide range of business processes between Verizon Business and its customers.

"Our customers are increasingly realizing how eBonding can really help them control costs, operate more efficiently and, through simple and reliable automation, focus on serving their own customers," said Tom Vitale, vice president of customer enablement and cross-product support for Verizon Business.  "Our eBonding offering, combined with our Verizon Business Customer Center online portal and the personalized account service we deliver on a global basis, helps us to better tailor the service experience to our individual customer requirements."

Implementation Toolkit Simplifies eBonding

The new eBonding Implementation Toolkit provides technical assistance to customers who want to develop an eBonding interface between their internal applications and Verizon Business' back-office systems for the automation of order, trouble and asset-management transactions.  The Toolkit provides professional help on design and deployment of the equipment, software and applications required to start taking advantage of eBonding.

Verizon Business' new eBonding Center is an online service that provides customers a secure way to monitor their eBonding transactions and the status of the eBonding interface. Available on Verizon Business' award-winning online portal, the Verizon Business Customer Center (VBCC), this new feature enables customers to get up-to-date status information on their eBonding transaction traffic, provides insight into their usage of eBonding services, allows customers and support technicians to identify and resolve eBonding issues more quickly, and offers service alerts pertaining to system maintenance windows and new service rollouts.

eBonding Use Growing

Since Verizon Business announced the integration of eBonding services and a new customer interface two years ago, momentum has built around eBonding, and companies have expressed great interest in learning more about this service.  Demand from customers has continued to grow, with customer adoption jumping 188 percent in 2006 and continued growth in 2007. 

By eBonding with Verizon Business, customers benefit from a system-to-system interface that enables them to automate day-to-day functions like ordering, monitoring and troubleshooting of communications services.   This empowers customers to better manage their networks and telecommunications expenses through an end-to-end business process.   Verizon Business delivers a comprehensive suite of real-time application integration and data-exchange tools including trouble management, circuit testing, order management and inventory reporting. 

"Verizon Business will continue to enhance its eBonding and customer enablement services to deliver leading online services that help our customers transform and improve their business processes," said Vitale.    

About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a leading provider of advanced communications and information technology (IT) solutions to large business and government customers worldwide.  Combining unsurpassed global network reach with advanced communications, security and other professional service capabilities, Verizon Business delivers innovative and seamless business solutions to customers around the world.  For more information, visit www.verizonbusiness.com.