BASKING RIDGE, N.J. - Verizon Business has received a 2008 Global Wholesale Carrier Excellence award from ATLANTIC-ACM, a leading telecommunications research consultancy and benchmarking firm. Verizon Business was recognized for "best in class data quality" for its wholesale carrier services, including transport (Ethernet and wavelength), ATM/Frame and IP Transit.
The announcement was made at the 30th annual Pacific Telecommunications Council (PTC) conference, held recently in Honolulu.
ATLANTIC-ACM's 2008 awards are derived from more than 600 wholesale customer evaluations of global carriers collated for the new edition of ATLANTIC-ACM's Global Wholesale Carrier Report Card. The annual survey asks carrier reseller customers to rank approximately 15 service providers in categories including brand, sales representatives, provisioning, network performance, customer service, billing, and numerous product quality and price categories. Verizon Business tied with Sprint in the 2008 evaluations, sharing the highest average score across all data products.
"Verizon Business certainly deserves recognition for its scores in this year's Global Wholesale Report Card study," said Fedor Smith, vice president, ATLANTIC-ACM. "The award for data quality is representative of Verizon Business' strong performance across several voice and data products. Verizon Business also placed very high in several service categories, including brand, provisioning, network performance and billing."
Derek Welford, group president, international partner solutions, Verizon Business, said, "The fact that these awards are voted for by our wholesale customers makes them all the more meaningful. We're committed to meeting the needs of our wholesale customers around the world. Awards such as this recognize that our commitment to service excellence is succeeding."
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. In addition to producing the industry's principal benchmarking, sizing and opportunity studies, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, and long-term planning. For more information, visit ATLANTIC-ACM's website at www.atlantic-acm.com.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a leading provider of advanced communications and information technology (IT) solutions to large-business and government customers worldwide. Combining unsurpassed global network reach with advanced communications, security and other professional service capabilities, Verizon Business delivers innovative and seamless business solutions to customers around the world. For more information, visit www.verizonbusiness.com.