Verizon Business' innovative customer self-service portal and billing practices have been recognized with the Best Business Process Automation Excellence Award.
The annual award, presented last week at the Billing & OSS World Conference & Expo in Washington, D.C., recognizes "significantly improved fulfillment, remittance, compensation, technical support or other business processes that increase a service provider's ability to compete." Verizon Business won the award for the leading self-service capabilities demonstrated by its Verizon Enterprise Center customer portal.
"We evaluated a number of different solutions and found the Verizon Enterprise Center to be the most effective at automating and improving business processes that are now setting the industry standard for the best customer-friendly approaches for repair, billing, network operations and dashboard capabilities," said Tim McElligott, editor-in-chief of Billing & OSS World.
Bart Vansevenant, director of enterprise solutions for Verizon Business, said: "We've worked hard to stay ahead of the pack and deliver the most compelling tools so customers can better manage their relationship with Verizon. Continued innovation such as our Global Billing Report, available in nine languages and currencies, and our Dashboard application that allows customers better command and control of their network operations, helps meet our goal to exceed customer expectations."
Available round-the-clock, the Verizon Enterprise Center provides business customers with the ability to securely check the status of their orders, review and pay bills, request new services, and monitor their network service performance. Last year, Verizon introduced Verizon Enterprise Center Mobile, which enables customers to receive and access information in near real-time on a mobile device. Only a wireless Internet connection and a mobile Web browser are required.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE, NASDAQ: VZ), is a global leader in communications and IT solutions. We combine professional expertise with one of the world's most connected IP networks to deliver award-winning communications, IT, information security and network solutions. We securely connect today's extended enterprises of widespread and mobile customers, partners, suppliers and employees - enabling them to increase productivity and efficiency and help preserve the environment. Many of the world's largest businesses and governments - including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions - rely on our professional and managed services and network technologies to accelerate their business. Find out more at www.verizonbusiness.com.