NEW YORK -- With a single call, Verizon customers who are moving can schedule termination of service at their old home, be sure service is active when they arrive at their new home, and be sure they are getting the best deal on all the Verizon services they want at the new address.
By dialing 1-866-VZMoves (1-866-896-6837) and entering the zip code at their new address, customers can speak with a Verizon customer service representative familiar with all the services and prices available at the new home. The representatives are trained to help customers analyze their family's calling pattern and the Internet and entertainment services they want, and then help them order the best combination available at the best price, including options for Verizon's Double Freedom, Triple Freedom and Ultimate Freedom bundles or, where available, Verizon FiOS Internet and Verizon FiOS TV services delivered over fiber-optic facilities all the way to the home.
Representatives will arrange for all services at the old home to be terminated on the move-out day and turned on and ready for customers at the new home on move-in day, or whatever days the customer selects.
"The most important part of the Movers program is the opportunity it represents for customers to review their service needs and get the very best value possible at their new home," said Eileen Cassidy, vice president of voice and bundled services for Verizon. "Many customers have not reviewed their service needs recently and can add services or get discounts now available in their new neighborhoods."
Without checking with Verizon, customers might not be aware that the popular FiOS services are available in the area to which they are moving. Verizon is building out its fiber optic network in 16 states and will pass 9 million homes by the end of 2007.
The new toll-free mover's service supplements Verizon's very successful online mover's feature, available via links on the Verizon home page at www.verizon.com. Several hundred customers each week arrange to move their service via the online link.
Among the options available nationwide are the Double, Triple and Ultimate Freedom bundles introduced this winter that offer six combinations of calling, Verizon High Speed Internet service, DIRECTV service and wireless calling from Verizon Wireless. The bundles are priced competitively in all markets with offers from cable TV companies and offer more service combinations than cable. In some areas, two-service bundles start at under $65 a month, three-service bundles at under $95 a month, and bundles of all four services at under $135 a month.
Customers also can order a Verizon Freedom calling plan and, if they order Verizon FiOS Internet Service and Verizon FiOS TV service where these services are available, they can save a significant amount per month a month off the combined price of these services.
Current calling and High Speed Internet customers who order qualifying voice and data services for their new homes will not pay setup charges.
"It's important that customers call us first to be sure they know all their options for getting their services from us over our reliable nationwide network," said Cassidy. "Cable promotions can be deceiving, and we encourage customers to review their options for true value because our technology and our network are the real underpinnings of quality -- the most important element in the value proposition."
Verizon Communications Inc. (NYSE:VZ), headquartered in New York, is a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, serving more than 59 million customers nationwide. Verizon's Wireline operations include Verizon Business, which operates one of the most expansive wholly owned global IP networks, and Verizon Telecom, which is deploying the nation's most advanced fiber-optic network to deliver the benefits of converged communications, information and entertainment services to customers. A Dow 30 company, Verizon has a diverse workforce of approximately 242,000 and last year generated consolidated operating revenues of more than $88 billion. For more information, visit www.verizon.com.