THOUSAND OAKS, Calif. - Verizon customers displaced by the Emerald fire in the San Bernardino National Forest can add call forwarding to their account at no charge as part of the company's efforts to help those in need cope with the disaster.
"Staying in touch with family and friends is more important than ever during times of crisis, and free call-forwarding will help our customers remain connected during this evacuation," said Verizon West Region President Tim McCallion.
Verizon customers who have lost their home or business in the fire, or have been forced to evacuate, can opt -- at no charge -- to have their telephone calls automatically forwarded to a working phone number at another location where they are staying, or to a wireless number. Customers will not be billed the one-time set up fees or monthly charges for call forwarding, although customers will be responsible for any toll charges on forwarded calls, including any wireless charges.
Residential customers who have been affected by the fires and want to set up call forwarding should call Verizon at 1-800-483-1000. Business customers should call 1-800-483-2000.
Verizon's network in the area of the fire remains largely unaffected as of Wednesday morning. Verizon technicians have already restored service to some areas where it was disrupted Tuesday as a result of fire damage.
Verizon Communications Inc. (NYSE:VZ), a Dow 30 company, is a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, serving nearly 55 million customers nationwide. Verizon Business operates one of the most expansive wholly-owned global IP networks. Verizon Telecom is deploying the nation's most advanced fiber-optic network to deliver the benefits of converged communications, information and entertainment services to customers. Based in New York, Verizon has a diverse workforce of more than 252,000 and generates annual consolidated operating revenues of approximately $90 billion. For more information, visit www.verizon.com.