In a newly released report by an independent research firm, Verizon has been named a leader in delivering outstanding online service and support for its business customers through the Verizon Enterprise Center (VEC).
The VEC is available round-the-clock to allow business customers worldwide to securely conduct day-to-day business with Verizon online. Customers can order and provision new services, monitor network service performance, and review and pay bills in a user-friendly and highly useful Web-based environment.
The report, by Yankee Group and entitled "Carrier ePortal Development in a Year of Reduced Budgets" (November 2009),* cited online billing, maintenance and inventory applications provided through the VEC portal as key strengths in simplifying day-to-day business processes for customers.
"Since our last report on ePortals in June 2008, there have been major improvements to the Verizon Enterprise Center, particularly in its Global Billing Report, which now supports more than 60 currencies and allows customers to sort expenses by specific products and services," said Jon Paisner, senior analyst for Yankee Group and author of the report.
The Global Billing Report can deliver up to seven billing summary reports and enables customers to view and sort expenses based on geography, currency, product and service. In addition to enhancing the billing report, Verizon earlier this year added a billing-management feature on the VEC Dashboard that provides a summary invoice on a single screen.
The Yankee Group report also singled out repairs capabilities on the VEC (termed "maintenance" in the study). The updated repairs home page provides customers a new method of creating, viewing and updating trouble tickets to expedite resolution.
Finally, the report cited Verizon's leadership in understanding enterprise customers' current inventory levels and enabling customers to view on the VEC portal current and pending inventory across all products.
"We are empowering business customers of all sizes to securely manage their products and services with us through the Verizon Enterprise Center virtually anywhere and anytime," said Mark Chodoronek, Verizon executive director for e-commerce and digital customer enablement. "Yankee Group's findings underscore our ongoing commitment to improve global customer service and support capabilities that simplify doing business with Verizon."
Other notable enhancements to the VEC include the integration of wireless services along with voice, data and Internet; and the introduction of Verizon Enterprise Center Mobile, which enables Verizon customers to receive and access information in near-real time on a mobile device.
For a virtual tour of the VEC, available in nine languages, and for more information, go to https://enterprisecenter.verizon.com.
* The Yankee Group report was developed using an independent, objective methodology. It compared key ePortal features and functionality for six vendors, ranking them according to a variety of metrics. Yankee Group does not endorse any vendor, product or service depicted in the report.
Verizon Communications Inc. (NYSE:VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, serving more than 89 million customers nationwide. Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers innovative, seamless business solutions to customers around the world. A Dow 30 company, Verizon employs a diverse workforce of more than 230,000 and last year generated consolidated revenues of more than $97 billion. For more information, visit www.verizon.com.