Verizon Reports Continued Strong Results With EPS Growth of 8.6 Percent, Revenue Growth of 6.6 Percent

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Consolidated Results

  • 63 cents in diluted EPS (earnings per share), up 8.6 percent year-over-year from 58 cents in adjusted EPS (non-GAAP measure)


  • First-quarter Verizon Wireless record of 1.64 million net customer additions, up
    18.0 percent; 45.5 million total customers, up 16.8 percent
  • Total quarterly revenues up 20.4 percent, to $7.4 billion; average monthly service revenue per customer up 2.1 percent; churn (customer turnover) of 1.33 percent, a new record low for the second consecutive quarter


  • Verizon's best-ever quarterly DSL line growth; 385,000 net new broadband connections (DSL and FiOS data customers), 3.9 million total broadband connections
  • Data revenues up 11.6 percent; long-distance revenues up 8.3 percent

Notes: Growth percentages cited above compare first quarter 2005 with first quarter 2004. See the schedules accompanying this news release and for reconciliations to generally accepted accounting principles (GAAP) for the non-GAAP financial measures included in this announcement. Discontinued operations in the prior-year quarterly period presented includes the operations of Verizon Information Services Canada, following an agreement to sell that business.

NEW YORK - Verizon Communications Inc. (NYSE:VZ) today reported first-quarter 2005 earnings of $1.8 billion, or 63 cents per diluted share, as quarterly revenues increased 6.6 percent, driven by the fifth consecutive quarter of more than 20 percent total revenue growth year-over-year at Verizon Wireless.

The $1.8 billion in reported first-quarter 2005 earnings compares with $1.2 billion, or 43 cents per share, in the first quarter 2004. Verizon's 63 cents per share in first-quarter 2005 earnings increased 8.6 percent compared with 58 cents per share in the first quarter 2004, when 2004 results are adjusted for special items, primarily for pension settlements associated with a voluntary separation plan (non-GAAP measure). No special items or adjustments are included in first-quarter 2005 results.

Consolidated revenues of $18.2 billion in the first quarter 2005 increased 6.6 percent, or $1.1 billion, compared with the first quarter 2004.

Verizon Wireless contributed $7.4 billion, or 40.8 percent, of first-quarter 2005 consolidated revenues. This compares with wireless revenues of $6.2 billion, or 36.1 percent of consolidated revenues, in the first quarter 2004. Total wireless revenues have increased by more than 10 percent year-over-year for 11 consecutive quarters, including the 20 percent-plus year-over-year increases for the past five quarters.

Operating revenues for Domestic Telecom, the company's U.S. wireline business segment, were $9.5 billion in the first quarter 2005, a 1.2 percent decrease compared with $9.6 billion in the first quarter 2004. This is the segment's lowest rate of revenue decline in nearly four years.

Sustained High Performance

"This is not only a great start to 2005, it's also an improvement on key industry-leading results that Verizon has delivered over the past year," said Ivan Seidenberg, Verizon chairman and CEO. "Our significant network investments have given us a technology platform to successfully compete for customers in changing and growing markets, as evidenced by our unrivaled results in wireless. Even as we continue to transform our business, we are driving revenue growth and sustaining high-performance operating metrics and financial results.

"In an outstanding first quarter, Verizon Wireless launched exciting new broadband services and improved on its industry-leading customer loyalty, while wireline produced strong revenue growth in the broadband, long-distance and data markets. Our margins continue to be stable as we continue to make strategic capital investments in growth markets."

Record-Setting Wireless Quarter

Verizon Wireless added 1.64 million net new customers, the largest first-quarter customer increase in the history of the company. Wireless has added more than 6.5 million net new customers over the past year and now has a total of 45.5 million customers nationwide.

Customer turnover reached record-low levels for the second consecutive quarter. The total churn rate, a key measure of customer loyalty, was 1.33 percent for the first quarter 2005, down from 1.60 percent in the first quarter 2004 and 1.43 percent in the fourth quarter 2004. Churn among retail post-pay customers -- representing 92 percent of the company's customer base -- was a record 1.11 percent for the first quarter 2005, compared with 1.35 percent for the first quarter 2004.

Wireline Broadband and Data Growth

Verizon added a net of 385,000 wireline broadband connections in the first quarter 2005 for a total of 3.9 million broadband connections -- a growth rate of 48 percent compared with first quarter 2004. Wireline broadband connections include both DSL lines and new FiOS next-generation, fiber-optic-based services. DSL net additions in the first quarter 2005 were the highest quarterly total in Verizon's history, representing the vast majority of the 385,000 total.

Revenues from wireline broadband services contributed to total wireline data revenues of $2.1 billion in the first quarter 2005, an 11.6 percent increase compared with $1.9 billion in the first quarter 2004.

Revenues from wireline long-distance services, including regional toll services, were $1.1 billion in the first quarter 2005, an 8.3 percent increase compared with $1.0 billion in the first quarter 2004. The number of Verizon long-distance lines in service rose to more than 18 million, an 11.6 percent increase compared with the first quarter 2004.

Expense Control and Cash Management

In the first quarter 2005, operating expenses increased 1.4 percent to $14.8 billion, compared with first-quarter 2004 operating expenses of $14.6 billion. On a comparable basis, first-quarter 2005 expenses increased 6.7 percent over first-quarter 2004 expenses adjusted to exclude the non-recurring pension settlements noted earlier (non-GAAP measure).

Verizon's total debt at the end of the first quarter 2005 declined to $39.2 billion, compared with $39.3 billion at year-end 2004 and $44.5 billion at the end of the first quarter 2004.

Cash Flows From Operating Activities (CFFO) were $3.9 billion in the first quarter 2005, compared with $4.0 billion in the first quarter 2004. There were significant non-recurring cash outflows in both periods, including pension contributions and taxes on prior-year investment sales in the first quarter 2005 and severance payments in the first quarter 2004.

In the first quarter 2005, net cash used in investing activities was $4.3 billion, and net cash used in financing activities was $1.2 billion. Included in first-quarter 2005 investing activities were $3.6 billion in capital expenditures, which were $953 million higher than in the first quarter 2004 due to increased infrastructure investments to support broadband wireline and wireless growth and operational efficiency initiatives.

On a segment level, Domestic Telecom's CFFO was $2.0 billion in the first quarter 2005, a 1.0 percent decrease compared with the first quarter 2004. Wireless CFFO was $3.0 billion in the first quarter 2005, a 32.4 percent increase compared with the first quarter 2004.

Business Segment Highlights

Following are first-quarter 2005 highlights from Verizon's four business segments.


  • The average revenue per month per Verizon residential wireline customer rose to $49.95 in the first quarter 2005, a 4.6 percent increase compared with the first quarter 2004, as more customers continue to choose high-value communications services.

  • Approximately 58 percent of Verizon residential customers have purchased local services in combination with either Verizon long-distance or a Verizon broadband connection, or both. This compares with 51 percent in the first quarter 2004.

  • Approximately 4.7 million Verizon Freedom packages were in service to residential and business customers by the end of the first quarter 2005, an increase of 1.1 million compared with the first quarter last year. Verizon Freedom plans help retain and win back customers by offering local services with various combinations of long-distance, wireless and Internet access, available on one bill.

  • By the end of the first quarter, the company was constructing fiber-to-the-premises (FTTP) broadband networks in half the states where it offers landline communications service. FTTP-based FiOS broadband services are being offered in more than 250 communities, with marketing efforts having just begun in many communities. The company plans to introduce FTTP-based FiOS TV services in the second half of the year.

  • Revenues of $3.8 billion in the consumer market were down $41 million compared with last year's first quarter, while business revenues of $2.8 billion and wholesale revenues of $2.1 billion were essentially flat. The segment's $114 million year-over-year revenue decline is significantly impacted by lower revenues from non-core initiatives that have been discontinued or divested since last year.

  • Wireline total operating expenses were $8.2 billion in the first quarter 2005, a 0.9 percent increase from the first quarter 2004. Cash expenses, excluding pension and retiree medical and life insurance benefit costs, increased slightly to $5.7 billion per quarter (non-GAAP measure).

  • Wholesale voice connections -- which includes resale, Unbundled Network Element-Platform (UNE-P) and end-to-end wholesale voice services provided under commercial agreements -- totaled 6.4 million at the end of the first quarter 2005, up 2.3 percent from the end of the first quarter 2004 and down from 6.6 million at year-end 2004. UNE-P lines decreased by 186,000 from year-end 2004 to the end of the first quarter 2005. The company had 52.2 million switched wireline access lines in service as of the end of the first quarter, down 5.1 percent from a year ago.

  • Verizon's Enterprise Solutions Group saw continued growth with more than 800 Enterprise Advance sales. First-quarter sales included a five-year, $7 million contract with one of the largest school systems in Los Angeles, Hacienda La Puente, for Verizon's Enterprise Advance extended network reach and density. Additional contracts were signed with Computer Associates International, Inc. and The Bank of New York.


  • Retail gross additions increased 6.5 percent over the first quarter 2004. Retail net additions increased 31.3 percent, to 1.58 million of the company's 1.64 million total net additions. (Retail and total net additions include 32,000 customers from acquisitions.)

  • Service revenues (which do not include taxes and regulatory fees) were $6.6 billion in the first quarter 2005, up 19.2 percent compared with the first quarter 2004. Average monthly service revenue per customer increased 2.1 percent in the first quarter 2005 to $49.03.

  • Verizon Wireless continued its industry-leading cost management. In the first quarter 2005, cash expense per customer increased only 2.0 percent year-over-year as the company added a high volume of new customers. This contributed to operating income margin of 20.8 percent in the first quarter 2005, compared with 19.5 percent in the first quarter 2004.

  • Data services usage continued to climb, contributing $416 million in revenues in the first quarter 2005. The company had 17.8 million data customers -- a 53 percent increase compared with a year ago.

  • Contributing to wireless data revenues, 3.6 billion text messages were exchanged during the quarter. Additionally, there were 41.4 million picture messages and 34.1 million downloads of Get It Now's more than 500 games, exclusive content and other applications.

  • Also contributing to data revenue were sales of broadband 3G (third-generation) services to business and consumers, which are exceeding company expectations. During the quarter, the company launched V CAST, the nation's first 3G consumer multimedia service, delivering high-quality video, movies, 3D games and music clips to 3G handsets. The company continues to add new V CAST video from leading content providers, such as Sesame Street, ESPN, CNN and AccuWeather, to its wide array of 300 daily updated videos. BroadbandAccess service for business customers, providing broadband-speed remote access from laptops and PDAs, continues to grow as the company introduced new 3G PC cards and devices in the first quarter.

  • These broadband services are made possible by the company's (3G) EV-DO network, the largest and fastest wide-area broadband network in the nation. This network reached
    75 million Americans at year-end and is growing steadily.

  • As part of its long-standing strategy of continual network enhancements, the company recently strengthened its spectrum position substantially with the closing of the purchase of several key spectrum licenses, including licenses from NextWave and Qwest, and its participation in the FCC's Auction 58, which ended in February.

  • Verizon Wireless was again recognized as a great place to work when in February the company was ranked 14th in Training magazine's "top 100 training organizations in America." This is the fourth consecutive year the magazine has recognized Verizon Wireless for training and development of employees.

Information Services:

  • Verizon Information Services (VIS) revenues of $897 million decreased 2.4 percent for the first quarter 2005 compared with the first quarter 2004, primarily due to reduced domestic print advertising revenue. Revenues were up slightly compared with the fourth quarter 2004.

  • VIS' domestic online directory and search service,, continues to achieve strong growth, as demonstrated by a 25 percent increase in revenue.


  • First-quarter revenues of $517 million represented an increase of 10.5 percent from the first quarter 2004. The increase reflects favorable foreign exchange impacts and operational growth at Verizon Dominicana, Verizon's 100 percent-owned affiliate in the Dominican Republic.

  • First-quarter segment income was $351 million, compared with $281 million in the first quarter 2004.

Verizon Communications Inc.

With more than $71 billion in annual revenues, Verizon Communications Inc. (NYSE:VZ) is one of the world's leading providers of communications services. Verizon has a diverse work force of 214,000 in four business units: Domestic Telecom provides customers with wireline and other telecommunications services, including broadband. Verizon Wireless owns and operates the nation's most reliable wireless network, serving 45.5 million voice and data customers across the United States. Information Services operates directory publishing businesses and provides electronic commerce services. International includes wireline and wireless operations and investments, primarily in the Americas and Europe. For more information, visit


NOTE: This press release contains statements about expected future events and financial results that are forward-looking and subject to risks and uncertainties. For those statements, we claim the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. The following important factors could affect future results and could cause those results to differ materially from those expressed in the forward-looking statements: materially adverse changes in economic and industry conditions and labor matters, including workforce levels and labor negotiations, and any resulting financial and/or operational impact, in the markets served by us or by companies in which we have substantial investments; material changes in available technology; technology substitution; an adverse change in the ratings afforded our debt securities by nationally accredited ratings organizations; the final results of federal and state regulatory proceedings concerning our provision of retail and wholesale services and judicial review of those results; the effects of competition in our markets; the timing, scope and financial impacts of our deployment of fiber-to-the-premises broadband technology; the ability of Verizon Wireless to continue to obtain sufficient spectrum resources; changes in our accounting assumptions that regulatory agencies, including the SEC, may require or that result from changes in the accounting rules or their application, which could result in an impact on earnings; a significant change in the timing of, or the imposition of any government conditions to, the closing of our business combination transaction with MCI, Inc., if consummated; actual and contingent liabilities in connection with the MCI transaction; and the extent and timing of our ability to obtain revenue enhancements and cost savings following the MCI transaction.

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