Verizon has been recognized for its innovative approach to online customer service at the 2011 Dutch National Contact Center Awards ceremony.
Verizon won the Online Customer Service award in recognition of the capabilities and functionality of the company's innovative online customer care solution, the Verizon Enterprise Center. Verizon was also a finalist in the Customer Experience category.
The NCCA awards highlight and reward best practice in the Dutch contact center industry. Verizon's Amsterdam-based technical service center team underwent a rigorous three-month pre-selection process before being named as one of only 17 contenders shortlisted for the six award categories.
The Verizon Enterprise Center enables business customers to securely check online the status of their orders, review and pay bills, request new services, and monitor their network service performance. Customers can also select to receive their bill in an environmentally-friendly paperless format. The Verizon Enterprise Center is available round-the-clock in 11 languages - English, Chinese (Mandarin and Simplified Chinese), Dutch, French, German, Italian, Korean, Spanish, Swedish, Portuguese and Japanese -- enabling business customers worldwide to securely conduct day-to-day business with Verizon remotely. Verizon customers also have access to the Verizon Enterprise Center Mobile service, which enables them to receive and access information in near-real time on a mobile device.
Fedor Hoevenaars, country leader for Verizon in the Netherlands, said: "This is a further endorsement of our continued efforts to deliver online service tools that make it easier for customers to do business with Verizon while helping them do business better overall. Our combination of high-tech and human touch support puts customers in flexible control of how they manage our services, and continues to set us apart from the competition."
Verizon is a global leader in driving better business outcomes for enterprises and government agencies. Verizon delivers integrated IT and communications solutions via its high-IQ global IP and mobility networks to enable businesses to securely access information, share content and communicate. Verizon is rapidly transforming to a cloud-based "everything-as-a-service" delivery model that will put the power of enterprise-class solutions within the reach of every business. Find out more at www.verizonbusiness.com.
Every year, contact centres compete to win the prestigious NCCA Awards, which are announced during the Telecommerce Gala night. The success of NCCA is reinforced by its expert jury, loyal sponsors offering NCCA financial support and the variety of renowned companies competing for the awards. For more information please visit, www.ncca.nl
Verizon Communications Inc. (NYSE, NASDAQ:VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, with more than 104 million total connections nationwide. Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers seamless business solutions to customers around the world. A Dow 30 company, Verizon employs a diverse workforce of more than 196,000 and last year generated consolidated revenues of $106.6 billion. For more information, visit www.verizon.com.