Verizon Wireless Opens State-Of-The-Art Customer Service Center in Utah

Verizon Wireless Opens State-Of-The-Art Customer Service Center in Utah

$42 Million Facility Creates 1,000 New Jobs in Salt Lake City Area

August 30, 2001




Utah Governor Mike Leavitt joined executives of Verizon Wireless, the nation's largest wireless provider, today to celebrate the grand opening of the wireless company's state-of-the-art Customer Service Call Center in West Valley City. The $42 million facility will bring more than 1,000 new jobs to the local economy and marks the first time a U.S. wireless company has selected Utah as home for a major customer service call center.

"Verizon Wireless' Worry Free Guarantee promises our customers that we will provide the best network and customer service support available in the wireless industry," said Marni Walden, Mountain Region president for Verizon Wireless. "Our Utah Call Center will help us deliver on that commitment."

The new center will utilize cutting edge technology that increases a representative's efficiency in serving customers. The new facility includes more than 800 uniquely designed workstations and almost 200 training stations.

The 120,000 square foot building, located at 2777 South Corporate Park Drive, also includes a 2,600 square foot fitness center and a dining room that offers on-site, reasonably priced meals to employees.

Verizon Wireless executives expressed their appreciation to Governor Mike Leavitt and his staff who played a key role in identifying the benefits and helping the company decide to locate the call center in Utah.

"We welcome Verizon Wireless as a great, new business in Utah," said Governor Leavitt. "Not only have they committed to bringing new jobs to our state, but the new service center will provide the most advanced customer service technology available today."

Utah residents interested in joining Verizon Wireless can contact the company directly at 1-800-575-HIRE (4473).

About Verizon Wireless

Verizon Wireless is the largest wireless communications provider in the U.S. with more than 28 million wireless voice and data customers. The coast-to-coast wireless provider was formed by the combination of the U.S. wireless businesses of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD), including Bell Atlantic Mobile, AirTouch Cellular, GTE Wireless and PrimeCo Personal Communications. Verizon Wireless has a footprint covering more than 90 percent of the U.S. population, 49 of the top 50 and 97 of the top 100 U.S. markets. The company, headquartered in Bedminster, NJ, is 40,000 employees strong. Reporters and editors can find more information about the company on the Web at http://www.verizonwireless.com.