Lifting her voice in gratitude.

By: Jessica Bonardi

How Verizon benefits helped V Teamer Michele Gilmore save thousands on hip replacement surgery.

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On today’s edition of Up To Speed, we met V Teamer Michele Gilmore, a lead supervisor in our customer service department based in Hopkins, SC.

Michele has been a V Teamer since 2005. She discovered her passion for music and singing after joining her choir group at church.

She also had a passion for sports, which unfortunately led to her first hip surgery.

“I used to run track in middle school, and that’s how I first hurt my hip,” Michele said. “And one day we were doing hurdles, and there was a little hole in the ground, and that’s what transpired my first hip surgery.”

When her doctor asked who her employer was, Michelereplied that she worked for Verizon, and the doctor assured her she had fantastic insurance and would be fine. Her medical bills were somewhere in the realm of $300,000 – but thanks to our benefits, she only paid around $300.

“I am so thankful for Verizon and their benefits because I don’t know what would’ve happened,” Michele said. “I probably would still be paying right now, but thanks to them, I’m good. I’m covered.”

In her spare time, Michele’s passion for volunteering led her to her ministry Feed My Sheep that’s dedicated to working with the homeless and providing them with home cooked meals.

She expressed how great it feels to work for a company that also believes in the power of volunteerism. “I think that’s a wonderful thing,” Michele said. “It shows that they care–it's not about a number, it's about a human.”

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