Verizon ranks highest in J.D. Power 2014 Wireline Customer Satisfaction Study for Small Businesses

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BASKING RIDGE, N.J. – Verizon’s voice and broadband services for very small businesses – with 19 or fewer employees – outperform all their competitors when it comes to overall customer satisfaction, according to the latest J.D. Power 2014 U.S. Business Wireline Satisfaction Studysm.  

Verizon’s voice and broadband services – FiOS Internet and High Speed Internet – ranked highest among small-business competitors in overall satisfaction and four factors: performance and reliability, communications, sales reps and customer service.

“Reliable communications services are critical to small businesses, and Verizon provides the reliability they need to succeed,” said Mary Yarbrough, Verizon vice president of mass business marketing.  “From our 99.9 percent network reliability for voice and Internet to broadband speeds up to 500 megabits per second, Verizon helps small businesses be business ready for their customers.”

(View more information about how Verizon is working to improve small businesses’ communications and broadband experience, as well as a video of a customer who is business ready thanks to Verizon.)

For information on the latest bundles of Internet, voice and video services for small businesses, visit the Verizon Small Business Center at In addition, Verizon offers small businesses many cloud-based or online services such as security solutions, plus an easy do-it-yourself website design application. Verizon also offers the Small Biz Rewards program, which provides members with free access to exclusive discounts on supplies, shipping and more.

Headquartered in Westlake Village, California, J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance cell phone ratings and more, visit J.D. Power is a business unit of The McGraw-Hill Companies.

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