MURFREESBORO, TN — As the nation's wireless consumers take advantage of the coast-to-coast rollout of Local Number Portability today, the director of the Verizon Wireless call center in Murfreesboro, which serves as the hub for the company's LNP activities, says the company is uniquely prepared for those who want to switch wireless service providers while keeping their phone numbers.
Shawn Stacy, call center director, said the company's experience last year has given his staff a firm grasp of best practices, lessons learned and realistic expectations as they prepare for the second phase of LNP that will help serve individuals and business customers porting their numbers.
"As we've prepared for May 24, the two most important things we've done are to strengthen our relationships with our competitors and engage in testing with many of the smaller carriers that we'll be porting with for the first time. We have retrained our entire staff on the range of scenarios we'll encounter, including some of the key learnings from November," said Stacy.
Stacy said Verizon Wireless' commitment to LNP shown through its creation of the Murfreesboro call center demonstrates the company's leadership role in the wireless industry when it comes to the porting process.
"Verizon Wireless is committed to making the switching process as quick and easy as possible. We consider ourselves a resource. That's our primary focus at the call center," said Stacy. "Our staff is well-trained and highly motivated to succeed."
About Verizon WirelessVerizon Wireless is the nation's leading provider of wireless communications. The company has the largest nationwide wireless voice and data network and 39 million customers. Headquartered in Bedminster, N.J., Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To receive broadcast-quality video footage of Verizon Wireless operations, log onto www.thenewsmarket.com/verizonwireless.EDITORS NOTE:A Verizon Wireless video news release, broadcast-quality B-Roll and still images about local number portability are available online. Log on to www.thenewsmarket.com/verizonwireless to preview and request video segments, which can be received in newsrooms digitally, by tape or via satellite. The footage features customers porting their numbers, the porting process in Verizon Wireless stores, industry analyst comments, and special tips for consumers on how to port their numbers.####