Verizon Wireless Deploys Leapstone's contentMANAGER Platform to Enhance Data Customer Service and Satisfaction

BEDMINSTER and SOMERSET, NJ — Verizon Wireless, the nation's leading wireless provider, today announced it has deployed Leapstone Systems' Communications Convergence EngineTM (CCE) contentMANAGER platform, enabling Verizon Wireless to quickly and efficiently deploy high-speed data services and content from numerous partners to meet changing needs of customer segments. The platform also provides Verizon Wireless customer service representatives with easy access to information about data applications and the ability to more quickly answer customer inquiries.

The solution will enable Verizon Wireless to further strengthen its position in the market for downloadable data services -- including its just released Mobile Web 2.0SM and other premium content services -- and enhances its ability to provide customer service for a growing number of data products.

"Our goal is to provide the most flexible IT infrastructure to allow our business to seamlessly integrate third party services and content while also enhancing our industry-leading customer service capabilities. The Leapstone platform is an enabler of this objective," said Tom Madsen, executive director -- Information Technology at Verizon Wireless. "The flexibility of the solution will help us enhance customer growth and satisfaction on several fronts. It provides our customer service representatives with easy access to information to better serve our customer base. It also will significantly reduce our time to market with new applications and enhancements -- as well as reduce costs and improve operational efficiencies as we expand our downloadable data service offerings."

Leapstone's CCE contentMANAGER is a comprehensive system that enhances a network operator's ability to select, manage, market and deliver rich multi-media content and applications. It runs on any operator network and is device independent. Using the CCE contentMANAGER, network operators can support multiple content sources and blend content and applications to offer unique service packages. With a set of standardized interfaces, the CCE contentMANAGER rapidly integrates into a network operator's back office environment to provide complete provisioning, billing, customer care and device management capabilities.

"In addition to broadening Verizon Wireless' data services across video, music and messaging, Leapstone's contentMANAGER solution will enable Verizon Wireless to further build upon its flexible service approach to provide customer service representatives with information right at their fingertips, and deliver content packages that meet its customers' needs," said Rick Orriss, Leapstone CEO. "We're excited to be an integral part of Verizon Wireless' data service infrastructure which is at the leading edge of mobile content delivery. This deployment demonstrates Leapstone's ability to provide comprehensive solutions to world class network operators."

About Verizon WirelessVerizon Wireless is the nation's leading provider of wireless communications. The company has the largest nationwide wireless voice and data network and 40.4 million customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at  To receive broadcast-quality video footage of Verizon Wireless operations, log onto  

About Leapstone SystemsLeapstone Systems, Inc. delivers intelligent service delivery and content management solutions to network operators. The Communications Convergence Engine product suite enables operators to accelerate revenues via rapid service introduction and reduce costs as a result of simplified integration and improved management of network resources. Leapstone is privately held and headquartered in New Jersey, USA. The company has sales offices and technical centers in the United States, the United Kingdom, India and Canada. Additional news and information about the company is available at  

Leapstone Systems, the Leapstone logo and all Leapstone brand and product identifiers are trademarks or registered trademarks of Leapstone Systems, Inc. All other trademarks mentioned herein are the property of their respective owners.