In Their Own Words: Customers Declare Verizon Wireless Is The Wireless Leader In Customer Loyalty

BEDMINSTER, NJ — WHO: Verizon Wireless, the nation's leading wireless service provider

WHAT: The following B-Roll and VNR are available for use by the media:

  • Sound bites from Lowell McAdam, Executive Vice President and Chief Operating Officer of Verizon Wireless

  • Verizon Wireless customer sound bites about reliability of service, customer service, reception and ability to make and receive phone calls

  • Customer interaction at Verizon Wireless stores

WHERE: The B-Roll and VNR can be found at  

WHEN: Available beginning Tuesday, May 24, 2005

BACKGROUND: Verizon Wireless, owner and operator of the nation's most reliable wireless network, is also the nation's wireless leader in customer loyalty, based on company retention and turnover rates published by the largest wireless providers. Most recently, Verizon Wireless boasted the lowest Q1 2005 churn rate - 1.3% - well below the industry average. Verizon Wireless is also the wireless company at the top of more third-party surveys of customer satisfaction, ranking highest among U.S. wireless service providers for customer satisfaction, based on the American Customer Satisfaction Index (ACSI) released on May 17. The company invested more than $5 billion last year alone to expand and upgrade its nationwide wireless network.

About Verizon WirelessVerizon Wireless owns and operates the nation's most reliable wireless network, serving 45.5 million voice and data customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at