CHICAGO, IL — Verizon Wireless has installed two new cell sites in downtown Chicago that expand coverage and increase capacity at two of the city's major commuting venues: the Ogilvie Transportation Center and the Randolph Street Station (near the corner of Randolph Street and Michigan Avenue).
The new cell sites improve Verizon Wireless' voice and data network, enabling more customers who commute via the Metra to use their wireless phones concurrently to make calls, send and receive TXT and Picture Messages, and download games and ring tones while enjoying clearer reception and fewer dropped calls. "We have always been committed to providing the nation's most reliable network," said Tracy Nolan, presidentIllinois/Wisconsin Region, Verizon Wireless. "That means improving coverage in urban, suburban and rural communities across Illinois and the United States."
Reliable service is fundamental to customer loyalty, and Verizon Wireless boasts the highest customer loyalty in the industry. During the second quarter of 2005, only 1.2 percent of its customers disconnected their service, which is well below the industry average.
"The value we offer our customers is closely tied to our industry-leading customer retention," Nolan said. "Wireless consumers today understand that value is not defined by price alone. A major reason our customers choose Verizon Wireless and stay with us is because we offer the nation's most reliable network."
The new cell sites in downtown Chicago are part of Verizon Wireless' continuous effort to increase capacity and enhance the quality of its wireless voice and data network in Illinois and across the country. Since its inception in 2000, the company has consistently spent more than $4 billion annually-and more than $5 billion last year-to expand and improve its network nationwide. Approximately $190 million of this investment was spent in 2004 to stay ahead of the growing demand for Verizon Wireless products and services in Illinois.
About Verizon WirelessVerizon Wireless owns and operates the nation's most reliable wireless network, serving 47.4 million voice and data customers. Headquartered in Bedminster, N.J., Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To receive broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.####