Communication Tips for Customers

While Verizon Wireless continues to work to restore service in hurricane impacted areas, the company also offers the following tips to those in the affected areas:

  • Communicate through TXT Messaging. Using less bandwidth than voice calls, TXT Messaging has a higher success rate of getting through in many areas where service has not returned to normal.

  • Limit wireless phone usage whenever possible by calling an out of town contact to let them know you are safe and asking them to spread the word to your family and friends. This will help keep the network from being overloaded —emergency workers are depending on wireless communications in their rescue and restoration operations.

  • When possible, keep a back-up wireless phone battery on hand. With a back-up power source, wireless customers can continue to communicate by swapping out the battery with the charged battery once the power has drained.
The Following Contacts Are For Media Inquiries Only:In Gulf Coast: Patrick KimballVerizon Wireless281.686.1937 (mobile)  

In Atlanta: Sheryl Sellaway678.339.5564 (office)404.695.5564 (mobile)  

All Other Calls: Brian Wood908.306.7901(office)